PRIMARY PURPOSE:

The Product Manager represents the "voice of the client" by maintaining and prioritizing the product backlog that maximizes business value. This position translates client needs into clear, actionable requirements. The Product Manager will solicit stakeholder input and feedback to inform product decisions and partners closely with the development team to balance functional outcomes with technical feasibility, manage dependencies, and support predictable delivery.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Set product vision & roadmap

• Performs external and internal discovery to identify client needs, market opportunities, and business priorities, incorporating technical constraints, platform standards, and architectural considerations into product direction.
• Collaborates with Operations, Sales, and Product leadership to ensure strategic alignment, secure sign-off on key business decisions, and balance functional and technical tradeoffs.
• Works with the Product Director to adjust scope, sequencing, and roadmap decisions, ensuring product functionality aligns with both business outcomes and technical feasibility.
• Defines product outcomes (OKRs), represents the "voice of the client," and communicates roadmap progress, risks, and dependencies to stakeholders.

Oversee, coordinate & support development work

• Estimates effort required to complete requests and allocates capacity accordingly.
• Partner with Product Management and stakeholders to define business and functional requirements and gather necessary inputs.
• Defines user stories, acceptance criteria and prioritizes backlog to meet sprint goals.
• Ensures product strategy, requirements, and priorities are well understood and effectively communicated to development teams, including through intake processes.
• Understands and helps coordinate intra-team and external dependencies as applicable.
• Collects, tracks, and reports KPI data to support Product Group OKRs and monitor performance metrics such as efficiency and quality.
• Represent the development team in work related to core delivery, non-functional requirements, and technical initiatives (e.g., maintenance, support, and technical debt).
• Participates in sprint ceremonies and evaluation meetings (e.g., planning, reviews, retrospectives).
• Contributes to or author IT and product documentation as needed.

Tactical

• Maintains a holistic understanding of business processes and internal system configurations impacting the product and evaluates technical implications of proposed changes.
• Assesses business process changes and system impacts to ensure features can be implemented effectively and sustainably.
• Serves as a primary contact for stakeholders, ensuring clear communication of requirements, risks, assumptions, and delivery decisions.
• Provides product expertise, consultation, and support for release readiness, lifecycle management, and continuous improvement activities.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travel as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Licenses as needed.

Experience

Eight (8) years' experience in product strategy, product management or requirements intake role.

Experience with agile development is strongly preferred.

Skills & Knowledge

• knowledge of agile methodologies and tools and experience writing and managing user stories
• Cross-functional collaboration, with the ability to build productive relationships with technical and non-technical partners
• business and technology acumen, including understanding customer needs, technical concepts, and business strategy
• Effective communication skills, encompassing clear verbal, written, and presentation communication with diverse stakeholders
• Analytical and problem-solving skills, with the ability to interpret data, assess tradeoffs, and inform decisions
• Organizational and time management skills, enabling prioritization of work, management of competing demands, and reliable delivery
• Leadership and influence skills, including people management, negotiation
• Professional execution and accountability, including producing quality written outputs, working effectively in team environments, and meeting or exceeding performance expectations

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.