Role Overview
The Product Manager plays a critical role in shaping and delivering product solutions across the Advanced Repair Technologies (ART) portfolio. This role owns initiatives end-to-end-from identifying customer problems and defining product strategy to partnering with engineering and design to deliver high-impact solutions and measuring outcomes after launch.
As the voice of the customer, the Product Manager works cross-functionally to ensure products are intuitive, valuable, and aligned with business goals. This role collaborates closely with engineering, design, and business stakeholders to deliver scalable, customer-centric solutions that drive adoption and measurable results.
What You Will Do
Product Strategy & Discovery
- Identify and validate market opportunities through customer interviews, feedback channels, competitive analysis, and internal stakeholder collaboration.
- Translate insights into clear problem statements aligned with customer needs and business objectives.
- Partner with design and engineering to explore solution paths, define MVPs, and shape product strategy.
- Develop and maintain a clear product roadmap with defined goals, success metrics, and release criteria.
Product Delivery & Execution
- Prioritize initiatives and features based on customer value, business impact, and technical feasibility.
- Maintain a well-groomed product backlog aligned with roadmap priorities and delivery timelines.
- Write clear user stories with detailed acceptance criteria and guide backlog execution throughout the development lifecycle.
- Collaborate closely with engineering and design to ensure solutions are feasible, well understood, and delivered with high-quality, intuitive user experiences.
- Manage risks, dependencies, and blockers across teams to keep initiatives on track.
Agile Collaboration
- Participate actively in Agile ceremonies including stand-ups, backlog refinement, sprint planning, demos, and retrospectives.
- Foster continuous improvement in product development practices and team collaboration.
Product Launch & Growth
- Coordinate go-to-market plans with Marketing, Sales, Customer Success, and Support to ensure successful product launches and internal enablement.
- Monitor product adoption, usage trends, and customer feedback to measure success and inform future improvements.
- Evaluate and prioritize incoming bug reports, feedback, and enhancement requests.
Market Expansion & Partnerships
- Identify opportunities for new integrations, customer segments, and market expansion.
- Define integration strategies and validate emerging user personas and workflows.
- Represent the product in customer events, webinars, and industry engagements.
- Build and manage relationships with key external partners, including OEMs and third-party providers.
What You Bring
Education
Bachelor's degree in Business, Marketing, Computer Science, Software Engineering, or a related field. Equivalent relevant experience may be considered in place of a degree.
Experience
- 4+ years of experience in a product management or product ownership role within a software or technology organization.
- Demonstrated experience working directly with customers to understand needs and shape product solutions.
- Experience collaborating with cross-functional teams including engineering, design, and go-to-market functions.
Skills & Competencies
- Strong customer focus and problem-solving mindset.
- Excellent communication and presentation skills with the ability to engage diverse audiences.
- Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment.
- Strong analytical and critical thinking skills.
- Adaptable and comfortable working in a remote or hybrid environment.
- Proven ability to build relationships and collaborate across teams.
Additional Information
Travel for this role is expected to be approximately 10-15%, typically 1-2 days per month.
What We Offer:
- Full benefits starting Day 1: Medical, Dental, and Vision
- 401(k) with company match
- Unlimited Flex Time Off plus 10 company-paid holidays
- Remote-first role with monthly communication stipend
- Professional development programs, tuition assistance, and quarterly book program
- Free wellness coaching and pet insurance
- Home office equipment stipend
- Employee resource groups and exclusive employee discounts
