Product Manager - Payments - Vice President

JP Morgan Chase & Co. • $160K — $190K *

Plano, TX 75024In-Person

Finance & Insurance

5 - 7 years of experience

Today

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Job Overview by Ladders

Qualifications

5+ years of experience in product management or related field
In-depth knowledge of the product development lifecycle and data analytics
Proven leadership in product lifecycle activities from ideation to value management
Natural empathy for customer issues with a problem-solving focus
Strong technical skills and experience in agile development environments
Effective communicator and collaborator with cross-functional teams
Ability to prioritize multiple initiatives simultaneously
Data-driven mindset to leverage insights for product evolution
Experience building customer-facing digital products.

Responsibilities

Develop product strategy and vision to deliver customer value
Manage market research to incorporate customer solutions into the product roadmap
Own and maintain the product backlog aligned with strategic goals
Track key success metrics for product performance
Champion a seamless customer onboarding experience across channels
Collaborate with various teams on the evolution of onboarding strategies
Translate qualitative and quantitative insights to enhance customer onboarding
Define product requirements and articulate user stories and acceptance criteria
Partner with engineering and design teams throughout the product development lifecycle
Act as the voice of the customer to ensure timely delivery of high-quality products
Stay updated on trends in financial services and digital banking.

Benefits

Comprehensive health and wellness programs
Retirement savings plans
Professional development opportunities
Work-life balance initiatives
Collaborative team environment
Access to global networks and resources
Innovative and diverse workplace culture.

Full Job Description

Job Description

As a Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction
Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap
Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
Be the voice of customers and ship high quality and scalable products on time.
Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Natural ability to empathize with the needs of the customers and focus on their problems.
A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
Ability to effectively prioritize and execute on multiple concurrent initiatives.
Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.
Experience with building customer facing digital product is required.

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization
Previous experience working on digital payments onboarding products
Understanding of Payments landscape
Previous experience and proven success with tech innovation and digital transformation initiatives

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

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Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

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Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.

Learn more about JP Morgan Chase & Co.

Size

661 employees

Market Cap

$384.5 billion

Industry

Finance & Insurance

Net Income

$29.1 billion

Founded

1823

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