Patreon

Product Manager, Payments Experience

Patreon$120K — $150K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of product management experience with consumer products
  • Experience in consumer payments user problems
  • Ability to define vision, strategy, and drive execution
  • Experience delivering internal tools for product experiences
  • Proven record of deprecating products while maintaining user trust
  • Strong decision-making skills balancing qualitative and quantitative data
  • Excellent communication and collaboration skills with cross-functional teams

Responsibilities

  • Own the strategy and roadmap for payments user experiences
  • Lead initiatives for pay-in and pay-out experiences on web and mobile
  • Collaborate with designers and engineers to enhance product quality
  • Manage membership, billing, and pricing components of the platform
  • Build and maintain financial data systems supporting business operations
  • Influence product decisions through stakeholder collaboration
  • Shape the future of creator payments and related experiences

Benefits

  • Healthcare coverage
  • Flexible time off and company holidays
  • Commuter benefits
  • Lifestyle and learning development stipends
  • Parental leave
  • 401k plan with matching contributions
  • Recharge days
Full Job Description
This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

The Payments Experience team is establishing Patreon's position as the most trusted direct-to-creator payments platform for fans and creators through seamless, delightful payments experiences. This team owns payments problems end-to-end on both web and mobile, from the purchase experience for fans all the way through the account balance withdrawal experience for creators, and the systems and settings in between. The Payments Experience team also partners with teams working on payments platform and internal tooling to deliver fully-supported product solutions that scale efficiently with Patreon's growth.

About the Role

As a Payments Experience Product Manager, you'll own the strategy and roadmap execution for the core payments user experiences on Patreon. You'll help us become the #1 most trusted payments partner to creators and their fans by owning the core pay-in and pay-out user experiences on web and mobile, as well as membership management, billing, pricing, and the financial data and systems that power the core business of Patreon.

You'll have the opportunity to shape the future of how creators get paid, and you'll work closely with world-class designers, engineers, and go-to-market teams to deliver thoughtful, high-quality product experiences.

About You
  • You have 5+ years of product management experience, with a successful track record of launching consumer products that solve real user problems
  • Experience working on user problems in the consumer payments space, including leading or collaborating on platform enhancements
  • Strong product sense: able to define vision and strategy, and drive execution from discovery through launch and iteration
  • You have experience delivering internal tools as part of end-to-end product experiences
  • You have experience deprecating products while maintaining user trust
  • Thoughtful decision-maker who can balance qualitative insights and quantitative data to set priorities
  • Strong communicator and collaborator, able to influence cross-functional partners without authority


Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role's job family. The final offer will be based on candidate's experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon's leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.

About Patreon

Patreon is a membership platform that provides business tools for creators to run a subscription content service. The company was founded in 2013 by musician Jack Conte and developer Sam Yam. Patreon allows creators to earn a monthly income by providing exclusive content and experiences to their subscribers. The platform has over 200,000 active creators and over 6 million active patrons.
Learn more about Patreon
Size
200 employees
Industry
Founded
2013

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