Product Manager (Operational/Commercial)

Merck Group • $125K — $191K *
Bedford, MA 01730In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Biotechnology, Bioengineering, Chemical Engineering, or a related scientific discipline.
  • 5+ years experience in product management in the bioprocessing or life sciences industry.
  • Strong understanding of ERP systems and business operations (includes SAP, SFDC, Tableau, Oracle, etc.).
  • Proven leadership skills with the ability to inspire and align teams across a complex organization.
  • Strong project management skills with experience in developing and launching products in regulated environments.
  • Ability to effectively collaborate with diverse cross-functional teams to address problems and execute initiatives.
  • Willingness to travel globally up to 20%.

Responsibilities

  • Communicate and engage with customer application and sales teams for commercial enablement.
  • Lead preparation and execution of product documentation and track its effectiveness.
  • Work across product lines to position offerings as solutions for customer needs.
  • Advocate for customers' needs to enhance commercial success of products.
  • Support the preparation of launch packages in collaboration with Strategic Product Managers.
  • Define and manage the product lifecycle, including improvements and discontinuations.
  • Resolve product-related inquiries and maintain effective inventory levels.
  • Analyze and address customer complaints, ensuring prompt resolution or escalation.

Benefits

  • Health insurance coverage.
  • Generous paid time off (PTO).
  • Retirement contributions.
  • Additional perks and benefits available.
Full Job Description
Your Role
As Product Manager (Operational/Commercial) at MilliporeSigma, you play a pivotal role in ensuring the smooth operation and availability of various products throughout their lifecycle. This includes managing day-to-day product-related issues, coordinating with internal teams, and maintaining clear communication with customers and sales. You will also drive the execution of commercial and GTM activities working closely with the respective Senior Strategic Product Managers for their respective product lines.

The role is focused on execution and operational excellence and commercial excellence, with a strong emphasis on responsiveness, process improvement, and customer satisfaction. The Product Manager acts as a bridge between customer/business needs and internal capabilities, ensuring that product decisions are informed by real-world challenges and customer feedback and that they are executed decisively.

Key Responsibilities

Commercial Enablement
  • Actively communicate and engage with customer application, manufacturing science and sales team in all commercial enablement activities involving existing portfolio products.
  • Lead the preparation and execution of internal and external product documents and monitor its value, impact and usage by commercial team.
  • Work across product lines to position our offerings as solutions for various modalities, unit operations and/or customer pain points.
  • Be an advocate of customers' needs and wants around existing products and contribute to their commercial success.
  • Support preparation of launch packages, collaborating with Strategic Product Managers for their respective products


Product Lifecycle & Operational Management
  • Define and maintain the product lifecycle, including ideation, improvements, and discontinuations.
  • Manage product line inquiries and resolve issues related to quality, supply, and change notifications.
  • Coordinate with internal teams to ensure appropriate product and inventory levels.
  • Create and maintain accurate product data in ERP and other related systems.


Customer Communication & Support
  • Communicate proactively with sales and customers regarding lead times and product updates.
  • Continuously improve and execute customer change notification process.
  • Analyze customer complaints and ensure timely resolution or escalation.


Risk Mitigation & Quality
  • Lead risk mitigation initiatives such as second sourcing and packaging improvements.
  • Represent business interests in quality and compliance projects.
  • Support product-related activities in ISCO and internal quality forums.


Cross-Functional Collaboration
  • Collaborate with Strategic Product Managers to define go-to-market strategy, value proposition, and pricing.
  • Work closely with R&D, Supply Chain, Manufacturing, Commercial, and other key stakeholders to drive business outcomes.
  • Represent the customer perspective in internal projects (e.g., e-commerce, labeling, packaging).
  • Partner with commercial, supply chain, regulatory, and quality teams to ensure product readiness and compliance.
  • Lead business process improvement project


Who You Are

Minimum Qualifications
  • Education: Bachelor's degree in Biotechnology, Bioengineering, Chemical Engineering, or a related scientific discipline.
  • Leadership: Proven ability to build trust, inspire and guide teams, and drive alignment across a complex organization; drive product and commercial outcomes
  • Business Systems: Strong understanding of business systems and operations (ERPs, SAP, SFDC, Tableau, Oracle, PRIMA, UNITE, Mango/CARA, Trackwise, APOLLO, Accolade, AI tools (AIMI, patent searches, Smartsheets, Lyntho
  • Cross-Functional Execution: Strong interpersonal skills to work effectively with diverse teams to solve problems and execute initiatives. Experience in developing and launching technical products into regulated biopharmaceutical manufacturing market.
  • Project Management: Ability to scope out projects, and manage them to completion; familiarity with Project Management software
  • Experience: 5+ years in product management in the bioprocessing or life sciences industry.
  • Mobility: Willingness to travel globally up to 20%.


Preferred Qualifications & Competencies
  • Advanced degree (e.g., MS, PhD, MBA) in a scientific or business-related field.


Pay Range for this position: $125,000 - $191,500

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

Direct link to benefits site if the hyperlink no longer works: https://careers.emdgroup.com/us/en/benefits].

About Merck Group

Merck Group Careers

There has never been a more opportune time to join Merck Group, a leading science and technology company in healthcare, life science, and performance materials. Merck Group offers a plethora of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal environment for both seasoned experts and those at the start of their career journey.

Work You’ll Do

At Merck Group, every team member contributes to breakthrough innovations in healthcare, life sciences, and electronics. The company's commitment to diversity and innovation fuels its leadership in various sectors, driving growth and transformation globally. Merck Group’s career paths are diverse, offering positions that challenge individuals to use their skills in new ways every day, supported by robust training programs and development opportunities.

Explore Job Opportunities and Growth

Merck Group is not just about jobs; it's about building a career. With a vast array of positions, from research and development to marketing and sales, the company is keen on hiring and nurturing talent to lead industry transformation. Merck Group’s dedication to professional growth is evident in its comprehensive benefits package and performance management processes that aim to maximize individual potential.

Internship Programs

Starting with an internship at Merck Group can be a pivotal step in securing a prosperous career. Interns gain invaluable industry experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies. Internships often lead to full-time employment opportunities, providing a seamless transition from education to professional employment.

Inclusive Culture and Leadership

Merck Group is proud of its inclusive culture that embraces diversity and fosters an environment where all employees can thrive. The company’s leadership is committed to creating a workplace where diverse ideas lead to innovative outcomes. Merck Group also offers diversity training to ensure all team members are equipped to contribute to the company’s inclusive goals.

Networking and Professional Development

Employees at Merck Group are encouraged to engage in networking and professional development activities that enhance their career trajectories. The company hosts various networking events, workshops, and seminars that are designed to hone skills and foster connections within the industry. Leadership development programs are also a cornerstone, preparing employees for future roles of increased responsibility.

Stay Connected with Merck Group Careers

Interested candidates can explore open positions that match their skills and interests through the Merck Group careers page. The company values curious, creative, and solution-driven team players who are eager to make an impact.

Keep Up to Date

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Merck Group is continuously looking for individuals who are ready to drive innovation and lead in the global marketplace. Whether through full-time positions, internships, or leadership roles, Merck Group offers a career path filled with opportunities for growth, learning, and leadership.
Learn more about Merck Group
Industry
Pharmaceuticals & Biotech
* Ladders Estimates

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