New York Blood Center

Product Manager

New York Blood Center$115K — $125K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Business, Computer Science, Information Systems, Data Science, or a related field required.
  • 5+ years of product management experience in a technology, data, or digital product environment.
  • Hands-on experience leading end-to-end product discovery and delivery, not limited to backlog management.
  • Proficiency in data analysis to validate product assumptions and measure KPIs.
  • Experience in Agile/SCRUM environments with diverse delivery teams.
  • Familiarity with product management tools like Azure DevOps and Figma.
  • Experience in healthcare or regulated industries, with exposure to AI/ML product development preferred.

Responsibilities

  • Lead continuous discovery in your product domain, including user interviews and validation.
  • Own the product roadmap, balancing quick wins and technical debt.
  • Define and communicate outcome-focused product goals aligned with strategic objectives.
  • Partner with Engineering and Architecture to resolve ambiguities during product delivery.
  • Conduct discovery for AI and machine learning features, defining user-centered experiences.
  • Define success metrics and track product performance post-launch.
  • Build relationships with stakeholders and communicate product decisions clearly.

Benefits

  • Opportunity to work in a lean, highly collaborative team environment.
  • Exposure to cutting-edge AI and data products.
  • Role involves direct engagement with diverse business users.
  • Experience in a regulated industry enhances professional development.
  • Strong focus on both technical and user-centered product management.
Full Job Description
Responsibilities

The Product Manager is a core member of the Data & AI Product Innovation (DAPI) Product Discovery team, responsible for owning the full product lifecycle for an assigned domain of data and AI products. Reporting to the Director, Product Discovery, this role leads continuous discovery, defines requirements, drives stakeholder alignment, and ensures that engineering investment is directed at problems worth solving.

 

DAPI operates as a lean, high-performing team supporting multiple product domains simultaneously. This means each Product Manager owns a cluster of related products — not a single application — and must be capable of managing competing priorities, rapidly shifting context, and making sound product decisions with incomplete information.

 

This role requires strong analytical self-sufficiency. You will define what success looks like for your products, partner with Analytics Engineers and Data Scientists to measure it, and use data to drive your own prioritization and discovery decisions. You will work with DAPI's embedded Analytics Engineering and Data Science teams to define, measure, and interpret product outcomes — bringing the domain context and analytical direction that makes that collaboration effective.

 

You will work closely with all users from all business verticals, data and software engineering teams, data science and AI teams, as well as senior leadership — applying design thinking principles to uncover real user needs and translate them into product solutions. You are the voice of the user within the DAPI team and the voice of the team to the business.

 

Product Discovery & Validation

  • Lead continuous discovery for your product domain — problem framing, assumption mapping, user interviews, and rapid validation.
  • Reduce risk across four dimensions before engineering investment: value, usability, feasibility, and viability.
  • Engage directly with business users to uncover unmet needs, workflow friction, and high-value opportunities.
  • Translate ambiguous business problems into well-scoped, testable product hypotheses.
  • Validate product concepts through lightweight prototypes, storyboards, or data experiments before committing to build.

Product Strategy & Roadmap Ownership

  • Own the product roadmap for your assigned domain — balancing quick wins, strategic investments, and technical debt.
  • Prioritize using evidence from users, data, and business goals — defend prioritization decisions clearly.
  • Define and communicate outcome-focused product goals that align with DAPI’s strategic objectives.
  • Maintain a living backlog that reflects current understanding, not just accumulated requests.

Requirements & Delivery Partnership

  • Author clear, well-structured product requirements, user stories, and acceptance criteria.
  • Partner with Engineering and Architecture throughout delivery to resolve ambiguity, make trade-off decisions, and keep work moving.
  • Participate actively in Agile/SCRUM ceremonies — sprint planning, backlog refinement, reviews, and retrospectives.
  • Work closely with Delivery Management to track progress, surface risks, and communicate status to stakeholders.
  • Validate delivered features against acceptance criteria and user intent before release. 

AI Product Ownership

  • Lead discovery and requirements definition for AI and machine learning product features within your domain.
  • Understand when AI is the right solution and when it is not.
  • Define human-in-the-loop requirements, explainability expectations, and trust signals for AI-powered features.
  • Partner with Data Science to translate model capabilities into user-centered product experiences.
  • Design for AI-specific risks: bias, uncertainty, user over-reliance, and failure modes.

Analytics & Measurement

  • Define success metrics and KPIs for every product initiative before development begins.
  • Partner with Analytics Engineers to instrument features, build product health dashboards, and monitor adoption.
  • Conduct post-go-live analyses to assess whether shipped products achieved intended outcomes.
  • Use data independently to interrogate product performance and form your own hypotheses.
  • Proactively identify underperformance or emerging user needs through ongoing monitoring.

Stakeholder Engagement & Communication

  • Build strong working relationships with stakeholders across all divisions.
  • Communicate product decisions, trade-offs, and outcomes clearly to both technical and non-technical audiences.
  • Manage stakeholder expectations actively.
  • Represent user needs in cross-functional discussions, including with senior leadership.
Qualifications

Education:

  • Bachelor’s degree required in Business, Computer Science, Information Systems, Data Science, or a related field.

Experience:

  • 5+ years of product management experience in a technology, data, or digital product environment.
  • Demonstrated experience leading end-to-end product discovery and delivery, not just backlog management.
  • Hands-on experience defining and measuring product KPIs — including working directly with data to assess product performance.
  • Proficiency in data analysis to validate assumptions and investigate product questions.
  • Experience working in Agile/SCRUM environments with cross-functional delivery teams.
  • Experience with modern product tools: Azure DevOps, Confluence, Figma, or equivalent.
  • Experience in healthcare, life sciences, or another regulated industry strongly preferred.
  • Exposure to AI/ML product development — understanding of model lifecycle, data dependencies, and user trust considerations.

Knowledge:

  • Modern product management: continuous discovery, outcome-driven roadmaps, assumption testing, lean experimentation.
  • Agile/Scrum delivery practices and how discovery and delivery teams interact.
  • Data fundamentals: relational data models, SQL, dimensional warehousing, and analytics platform concepts.
  • AI/ML product development: use case identification, human-in-the-loop design, model evaluation, and responsible AI principles.
  • Healthcare or regulated industry context — how compliance, clinical workflow, and operational constraints shape product decisions.
  • User research methods: interviews, observation, usability testing, and synthesis techniques.

Skills:

  • Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
  • Problem framing — structuring ambiguous problems into clear, testable product questions.
  • Requirements authoring — writing user stories and acceptance criteria that are unambiguous and testable.
  • Analytical self-sufficiency — SQL, dashboard consumption, and data interpretation without analyst support.
  • Communication — tailoring messages and detail level to engineering teams, business stakeholders, and executive audiences.
  • Prioritization — making and defending evidence-based tradeoff decisions under resource and time constraints.
  • Facilitation — leading discovery sessions, stakeholder workshops, and sprint ceremonies.

Abilities:

  • Operate with autonomy across multiple products and priorities simultaneously.
  • Hold the line on scope and quality while maintaining strong stakeholder relationships.
  • Make sound product decisions with incomplete information and escalate appropriately when needed.
  • Learn new business domains quickly — becoming a credible domain expert without years of background.
  • Challenge existing workflows and advocate for better approaches while maintaining trust.
  • Work effectively in a lean team where individual contribution directly drives outcomes.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $115,000.00p/yr. to $125,000.00p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicant’s skills, job-related knowledge, and experience.

 

About New York Blood Center

The New York Blood Center (NYBC) is a nonprofit community, regional blood center that provides blood and transfusion-related medical services to patients in New York, New Jersey, Connecticut, Pennsylvania, Delaware, and Maryland. NYBC also conducts research in hematology, blood banking, transfusion medicine, and cellular therapies. The center was founded in 1964 and is headquartered in New York City. NYBC operates 13 blood donation centers and has partnerships with over 40 hospitals in the Northeastern United States. The center collects approximately 2,000 units of blood each day and serves over 200 hospitals in the region.
Learn more about New York Blood Center
Size
2,500 employees
Industry
Founded
1964

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