Job Summary
We are looking for a passionate Product Manager who thrives at the intersection of experience, technology, and business to join the Multifamily team. The ideal candidate is a visionary yet grounded, drives business results yet keeps customers first, and is comfortable navigating complexity to bring ideas to life. The Product Manager will own and grow a suite of digital experiences for Multifamily customers.
Job Description
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Core responsibilities
- Deeply understand customer needs
- Leverage insights, analytics, and customer research to identify and capture pain points and areas of opportunity
- Define the problem landscape and determine goals, tasks, and outcomes
- Collaborate with teams
- Work closely with UX/UI, content, analytics, sales, brand teams, engineers, program, and customer support teams throughout the product lifecycle
- Form concrete intentions that are clear enough for teams to know what to do, yet abstract enough that they have room to work out the interactions and technology needed to achieve objectives
- Craft a purposeful product vision
- Destination set by creating a clear vision for the product
- Blend various stakeholder needs into the product narrative and roadmap
- Identify the strategic path that compounds decisions and delivers continuous value as we move towards our destination
- Shape experiences
- Coordinate with stakeholders and contributing teams to build out the experience canvas
- Harmonize the solution landscape to address the needs of customers, the business, and the platform
- Steward delivery
- Partner with engineering and other stakeholders throughout the Agile development process to bring new experiences to market
- Own the backlog and drive the sequence of critical incremental deliverables
- Drive and socialize success
- Build strong relationships with stakeholders to foster collaboration and alignment
- Regularly engage with and support our colleagues and peers who use and rely on the experiences we craft
- Continuously assess
- Debrief and capture feedback to assess how well the product is meeting the needs
- Inspect and adapt the processes and practices to deliver an experience with key players
- Learn and grow
- Reflect and refine your methodology and the role of product within the team
- Support and encourage others to learn and grow
This might be for you if you…
- Lead with empathy to understand customer needs
- Hold space for others and encourage collaboration
- Find satisfaction in the pursuit and process that brings an idea to life
- Apply an innovation mindset and get excited about software solutions
- Practice adaptability and sustain agency
- Believe leadership is found in actions rather than position
- Are passionate about learning and growth
- Inspire and enroll others to support ideas and visions
About the team
Xfinity’s multifamily team is committed to accelerating subscriber growth, delivering great customer experiences through reliability, and building next-gen products. Xfinity Communities Concierge (XC2) is a web-app and is the principal space for digital account and service management for properties.
Relevant work experience
- 3-5 years
- Experience and exposure to user experience design, Agile software development, learning or curriculum design, B2B or B2C products is preferred
- The path into Product and technology is varied - consider your own path and if you believe your story would make you a great fit, we’d like to hear from you
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Experience (CX), Design Thinking, Human-Centered Design, Product Design, Product Development, Product Strategies
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
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Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
