Job Title: Product Manager - Mobile & Customer Portal
Location: Austin, TX
Reports to: Sr. Product Manager - Retention and CX
About the Role: We are looking for a results-driven Product Manager to lead our Mobile App and Customer Portal. Based in Austin, you'll own the digital touchpoints our policyholders rely on to manage their policy, file claims, and stay connected with Hippo. From the moment a customer activates their policy to the moment they renew, you'll shape what that journey looks and feels like.
What You'll Do: - Own the end-to-end policyholder journey. Map and optimize every touchpoint from onboarding to renewal across our mobile apps and customer portal. Partner with marketing, support, claims, and operations to reduce friction and deliver omnichannel experiences that feel seamless.
- Be the voice of the customer. Run frequent customer interviews and dig into CSAT and NPS data to surface insights. Set a high bar for quality and champion the policyholder perspective in every product decision.
- Identify opportunities to improve speed-to-market for product changes through tooling, process improvements, and automation.
- Drive a data-informed roadmap. Define success metrics tied to business outcomes-retention, cost to serve, and customer satisfaction. Use analytics tools to uncover behavioral insights, inform experimentation, and prioritize where to invest.
- Translate insights into crisp requirements (PRDs, user stories, acceptance criteria) and partner closely with Engineering/Design/Data to ship high-quality solutions.
- Establish a strong operating cadence: prioritization frameworks, stakeholder alignment, launch readiness, training/comms, and performance tracking.
- Design and run experiments. Identify opportunities, sequence A/B tests thoughtfully, and translate results into clear product decisions. Know when to iterate and when to move on.
- Build with a strong team. Collaborate closely with design and engineering, bring a clear point of view, and stay open to other perspectives. Communicate roadmap decisions and tradeoffs to senior stakeholders with clarity and confidence.
Must Haves: - 3+ years of experience in product management, including full ownership of the product backlog and leading the end-to-end software development lifecycle in collaboration with a team of at least four engineers, delivering impactful and user-focused solutions.
- Customer empathy. You listen before you build. You have a track record of conducting customer research and translating what you hear into product decisions.
- Design sensibility. You have a strong eye for good UX and can articulate why something works or doesn't. You hold a high bar for craft and know how to be a true partner to your UX counterpart.
- End-to-end product experience. You've owned a product from concept through launch and iteration, ideally a consumer-facing digital product with a multi-step user journey.
- Strong analytical instincts. You're comfortable defining metrics, building measurement plans, and using data to tell a story. You connect product success to business outcomes.
- Experimentation fluency. You know how to design a valid A/B test, interpret results without overclaiming, and build a testing cadence into your process.
- Clear, confident communication. You write and speak with precision. You can translate complex strategies into clear narratives for any audience, from engineers to senior executives, and you know how to drive alignment across teams with different priorities.
- High agency. You take ownership of hard problems and move forward without waiting for perfect information.
- Collaborative spirit. You earn trust by doing great work and making people around you better. You're a genuine team player with design, engineering, and cross-functional partners.
- Bachelor's degree in Business, Finance/Accounting, Computer Science, or a related field.
Nice to Haves: - Insurance or fintech experience. You understand regulated industries and the trust that comes with handling someone's most important financial decisions.
- Consumer product experience. You've owned a high-traffic, user-facing digital product end to end. Bonus points if that includes native mobile app experience across iOS and Android.
- Familiarity with support and CX tooling. You've worked alongside customer support teams and understand how product decisions affect ticket volume and agent experience.
- Growth or lifecycle marketing collaboration. You've partnered with lifecycle or growth teams to build triggered messaging, re-engagement flows, or renewal campaigns.
Benefits and Perks Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees
