ABOUT THE ROLEKaiPod Learning is seeking a highly organized, systems-oriented Software Product Manager to help scale the development and delivery of our software platform. This role sits at the intersection of Product, Engineering, Customer Success, and Operations, ensuring that product initiatives move efficiently from idea to launch while maintaining clear communication, documentation, and alignment across teams.
The ideal candidate is equal parts product manager and product operations expert. They thrive in fast-moving startup environments, enjoy bringing structure to ambiguity, and are passionate about creating systems that help teams execute effectively.
Responsibilities- Customer Research & Feedback Management
- Conduct customer interviews and user research sessions.
- Translate customer feedback into actionable recommendations for the product team.
- Prioritize roadmap initiatives based on customer impact and business objectives.
- Product Operations & Delivery
- Track product development timelines, milestones, dependencies, and risks to ensure projects stay on schedule.
- Facilitate release readiness reviews and launch coordination.
- Own the Newton metrics dashboard & report on product adoption and usage trends.
- Create and maintain product documentation, release notes, and internal resources.
- Customer Onboarding & Support
- Lead new customer onboarding, ensuring successful adoption of new features.
- Conduct customer training sessions and demonstrations.
- Triage inbound customer support tickets and partner with account managers to ensure customer satisfaction.
ABOUT YOUYou are a builder at heart. You are exceptionally organized, detail-oriented, and proactive. You thrive in bringing structure to complex and ambiguous situations and enjoy building systems and processes that help teams operate more efficiently. You are naturally curious and enjoy digging into customer feedback, identifying patterns, and turning insights into actionable recommendations.
You communicate clearly, follow through on commitments, and can effectively coordinate work across multiple stakeholders with competing priorities. You anticipate challenges before they become problems, maintain a high standard of quality in your work, and take ownership of outcomes rather than simply completing tasks.
You are excited by the opportunity to help shape a fast-growing company at an important stage. That means you are adaptable, low-ego, hungry to learn, and open to feedback. You thrive in environments where the playbook is still being written and your voice shapes what comes next.
More specifically, we are looking for candidates with:
- 3-7+ years of experience in Product Operations, Product Management, or a similar role.
- Exceptional organizational and project management skills.
- Strong written communication and documentation abilities.
- Ability to synthesize large amounts of qualitative and quantitative information into actionable insights.
- High attention to detail and strong follow-through.
- Comfort operating in a fast-paced startup environment.
- Experience as a self-starter learning and implementing software to improve task management, analytics etc.
Our team, along with our school network, spans the country. We are looking for strong candidates to work remotely and with the ability to travel and visit partner sites, as needed.
