The role

We're looking for a Product Manager to build the next generation of clinical intelligence at Heidi. Millions of clinical sessions per week generate an extraordinary volume of structured health data. Your job is to turn that into products that help clinicians, health systems, and Heidi itself make better decisions.

This role blends structured data products, AI-native experiences, and exploratory product discovery. You will own how clinicians and organisations interact with their clinical data: analytics, reporting, operational insights, and the intelligent surfaces that make Heidi more valuable the more it's used. When a clinic understands its referral patterns, when a health system sees adoption across departments, when an AI model gets smarter because the data underneath it improved: that's your work.

This role will be based in either our Sydney or Melbourne office.

We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

What you'll do

• Own product strategy and roadmap for Heidi's intelligence products, setting clear goals and being held accountable to achieving them
• Build intelligent experiences that help clinicians and health systems unlock deeper understanding from their clinical data
• Own reporting, analytics, and insight surfaces that make Heidi more valuable the longer a customer uses it
• Scope and ship AI-native features that turn clinical data into proactive insights and decision tools
• Match deep customer understanding with business goals to deliver products that drive retention and expansion
• Prioritise across new intelligence capabilities, data quality, and the infrastructure that supports them
• Work with AI and product teams so intelligence products stay ahead of what the underlying models can do
• Work with engineering on architecture trade-offs at a technical level
• Spot patterns that multiple teams are solving separately and consolidate them

What you'll need

• BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
• 4+ years in product, infrastructure, or technical roles, though we care more about what you've built than time served
• A romantic streak about software and a belief that great design transforms someone's day
• Technical enough to hold your own with engineers, credible enough to present infrastructure trade-offs to leadership
• Genuine curiosity about what breaks when software moves from development to production at scale
• Experience in data products or platforms (metrics layers, data APIs, semantic modelling) is a genuine advantage, though the right person can learn the domain
• You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
• Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
• You default to building over requesting
• Strong opinions, weakly held; you'll shift the room when you're right
• Data fluency with diagnostic teeth; you can read usage data and distinguish a product problem from a data quality problem from a customer-specific issue

If you answer 'NO' to these questions, this may not be the job for you:

• Are you an execution powerhouse?
• Have you shipped something this week?
• Are you good at games?
• Did you have a weird teenage hobby?
• Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
• Does the prospect of making health systems a lot nicer make you feel fuzzy inside?

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

We take care of you.

We offer healthcare, dental and vision benefits, a 401k with 3% company match, a $700 annual learning and development budget, a $100/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $7,000, four weeks of work from anywhere per year, and serious equity.

We chose to open-source our benefits hub, if you care to take a peek.