Product Manager - Front-End Systems & Workflow Optimization

Overview

This role is responsible for improving and optimizing AFC's core practice management systems and front-end revenue workflows. This role owns the performance and configuration of scheduling, intake, eligibility, and checkout processes across the enterprise. We are seeking a hands-on, technically fluent product manager with a builder mindset - someone who understands how software works under the hood and can independently diagnose, design, and drive system improvements. This is not a coordination-only role. This position requires practical technical depth, bias toward action, and ownership of measurable operational outcomes.

What You Will Own
• Optimization of AFC's Practice Management System (Experity or equivalent)
• Front-end operational workflows (scheduling → intake → eligibility → checkout)
• Configuration standards and governance across clinics
• Cross-system alignment with RCM, BI, and digital engagement tools
• Automation opportunities that improve throughput and revenue capture

This is an enterprise-facing role focused on scalable solutions - not project or practice management support role.

Core Responsibilities

1. Practice Management System Optimization
• Serve as the product lead for scheduling, registration, eligibility, and checkout workflows.
• Improve system configurations (visit types, templates, payer rules, permissions, workflows).
• Identify root causes of workflow friction and propose technical or configuration-based solutions.
• Partner with vendors and engineering teams to implement enhancements.

2. Workflow Architecture & Throughput Improvement
• Redesign front-end workflows to reduce manual work and improve clinic throughput.
• Align system configuration with operational best practices.
• Eliminate duplicate data entry and rework.
• Balance operational needs with scalable enterprise standards.

3. Technical Collaboration & Integration
• Understand and document data flow between PMS, RCM, BI, and engagement platforms.
• Work directly with vendors to troubleshoot integration or configuration issues.
• Interpret API documentation and system behaviors when diagnosing issues.
• Support system enhancements involving integrations, automation, or workflow logic.

4. Automation & Digital Enablement
• Identify opportunities to automate manual processes.
• Support evaluation and implementation of AI or digital workflow enhancements.
• Prioritize practical, ROI-driven improvements over experimental initiatives.

5. Data-Driven Product Execution
• Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework).
• Use performance data to prioritize roadmap decisions.
• Measure and report ROI of implemented changes.

Ideal Candidate Profile
• 5-8 years of experience in product management, healthcare technology, or system implementation.
• Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations.
• Understands how software is built and deployed, even if not actively coding today.
• Comfortable reading API documentation and mapping data flows.
• Demonstrates strong ownership and does not wait for direction to drive resolution.
• Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions.

Former vendor implementation consultants, technical PMs, or former developers who transitioned into product are strongly encouraged to apply.

Qualifications
• Bachelor's degree required; healthcare or technical background preferred.
• Experience configuring or implementing PMS/EMR systems.
• Familiarity with integration concepts (APIs, webhooks, data mapping).
• Experience collaborating closely with engineering teams.
• Strong analytical skills and comfort working with operational data.
• Demonstrated bias toward diagnosing root causes rather than escalating issues.

Key Success Metrics
• Reduction in manual front-desk steps.
• Improved eligibility accuracy and POS collections.
• Increased scheduling utilization and visit throughput.
• Reduced workflow-related support tickets and rework.
• Scalable configuration standards adopted across clinics.

Compensation

Base salary range: $125,000 - $150,000, plus performance-based bonus tied to operational and revenue impact.

This Role Is Not
• A meeting coordinator.
• A pure project manager.
• A clinic-level support desk function.
• A documentation-only change management role.

This role requires ownership, technical confidence, and measurable execution.

This is a remote position.

Compensation: $125,000.00 - $150,000.00 per year