JOB DESCRIPTIONABOUT THE ROLEThe Product Manager, Media Services will help define, prioritize, and deliver product capabilities that support media asset management systems, content workflows, and related broadcast technology platforms. This role will work closely with business stakeholders, end users, engineering teams, QA, design, vendors, and other technology partners to ensure product features meet business needs and improve day-to-day workflows.
The ideal candidate has experience gathering requirements, writing user stories, supporting Agile delivery, and working with media or broadcast systems. This individual will develop a strong understanding of user needs, business processes, media workflows, and system capabilities, then translate that knowledge into clear backlog items, acceptance criteria, and product documentation.
A SNAPSHOT OF YOUR RESPONSIBILITIES- Manage and maintain the product backlog for media asset management systems and related workflow platforms
- Prioritize backlog items in partnership with business stakeholders, technology teams, and product leadership
- Gather, document, and clarify business requirements through stakeholder interviews, workshops, workflow reviews, and user feedback
- Translate business needs into user stories, acceptance criteria, process flows, workflow diagrams, data requirements, metadata requirements, and other product artifacts
- Partner with engineering, QA, design, architecture, and business teams to ensure product requirements are clearly understood and delivered as expected
- Participate in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, retrospectives, and daily standups as needed
- Support discovery and analysis activities for new features, enhancements, integrations, and workflow improvements
- Work with technical teams to help define API, service, integration, input/output, metadata, and business logic requirements
- Assist with detailed design, configuration, testing, implementation planning, and production readiness activities
- Support integration testing and User Acceptance Testing by helping develop test scenarios, functional test cases, UAT plans, and validation documentation
- Review delivered functionality to confirm it meets acceptance criteria, business requirements, and user expectations
- Assist with change management, end-user documentation, training materials, rollout planning, and training sessions
- Provide post-implementation functional support by helping troubleshoot user issues, identify root causes, document findings, and coordinate resolutions
- Monitor user feedback, support trends, and workflow challenges to identify opportunities for product improvements
- Communicate product updates, status, risks, dependencies, and open questions to business and technology stakeholders
- Follow department standards, policies, procedures, change control practices, and industry best practices
WHAT YOU WILL NEED- Experience as a Product Manager, Business Analyst, Associate Product Manager, or similar role supporting technology products, platforms, or enterprise systems
- Experience working with media, broadcast, content workflow, or media asset management systems
- Hands-on experience with Agile delivery methodologies, including Scrum and/or Kanban
- Ability to manage and refine a product backlog with guidance from product leadership and business stakeholders
- Strong ability to capture and translate business requirements into user stories, acceptance criteria, workflows, process flows, data models, metadata models, and related documentation
- Experience gathering requirements for APIs, services, backend functions, system integrations, business logic, and product features
- Ability to understand upstream and downstream system integrations, input/output parameters, dependencies, and data flows
- Strong communication, facilitation, documentation, and stakeholder management skills
- Comfort working with both technical and non-technical teams
- Experience writing functional scenarios, test cases, and UAT materials to validate product functionality, APIs, services, and workflows
- A user-focused mindset with the ability to consider usability, workflow efficiency, and business value
- Strong analytical and problem-solving skills, with the ability to investigate functional issues and support resolution
- Ability to manage multiple priorities across product enhancements, project delivery, production support, and stakeholder requests
- Self-driven, adaptable, and comfortable working in a fast-paced, deadline-driven environment
- Availability to work nights and weekends as needed
- Ability to travel as required
NICE TO HAVE, BUT NOT A DEALBREAKER- Knowledge of media asset management platforms, workflows, and related technologies
- Experience with cloud-native platforms, media supply chain products, or modern content workflow technologies
- Industry knowledge of live, linear, and non-linear broadcast workflows
- Familiarity with audio/video encoding, transcoding, quality control, subtitling, captioning, content packaging, and distribution workflows
- Experience creating metadata models and best practices to support content tagging, search, discovery, and reuse
- General knowledge of file transfer acceleration tools such as Aspera and Signiant
- Experience supporting vendor platforms, third-party integrations, or packaged software implementations
- Experience working with cross-functional product, engineering, design, QA, operations, and support teams
#Ll-AL1
#Ll-hybrid
#DTC
Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $128,000.00-140,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
View more detail about FOX Benefits.
