Lyft

Product Manager, Driver Experience

Lyft$128K — $160K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in product management, product design or equivalent consultant experience, focusing on consumer-facing products.
  • Proven ability to manage project ambiguity and complexities effectively.
  • Strong user empathy with experience in customer discovery and product development.
  • Demonstrated capacity to influence decision-making across organizational lines, balancing user experience and marketplace needs.
  • Exceptional communication skills for conveying strategies to diverse audiences.
  • Detail-oriented with the ability to juggle multiple projects and deadlines.

Responsibilities

  • Understand driver and business needs to set an ambitious product vision.
  • Establish goals and success metrics aligned with Lyft's mission based on data and user research.
  • Create and manage a product roadmap to drive execution among cross-functional teams.
  • Foster alignment and collaboration with partner teams on shared initiatives.
  • Communicate product priorities and decisions to a wide range of stakeholders.
  • Own the full product lifecycle from ideation to growth and maintenance.

Benefits

  • Comprehensive medical, dental, and vision insurance options.
  • Mental health and family building benefits available.
  • Child care and pet benefits.
  • 401(k) plan with company match for retirement savings.
  • Generous paid time off policies, including 18 weeks of parental leave.
  • Subsidized commuter benefits and monthly Lyft credits.
  • Hybrid work model with flexibility to work from various locations part-time.
Full Job Description
The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a strategic product manager to join our dynamic and fast-paced team. In this role, you will identify and solve pain points that matter most to drivers by streamlining key interactions, reducing friction, and creating systems that feel intuitive, fair, and supportive. The ideal candidate brings high empathy, a strong analytical mindset, and a collaborative spirit, with the ability to work effectively across Lyft to deliver experiences that reflect our commitment to quality, transparency, and fairness.
Responsibilities:
  • Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership
  • Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research
  • Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it.
  • Build alignment and collaborate with partner teams on shared goals and initiatives
  • Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels
  • Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance
Experience:
  • 3+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products
  • Ability to make things happen: You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products
  • Customer obsessed: Strong user empathy and experience in the customer discovery and product development process
  • Strong decision making: Experience building alignment and influencing decision making across org lines and with senior leadership; specifically showcasing strong judgment when balancing a flawless user experience and the needs of a two sided marketplace
  • Strong communication: Skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences
  • Detail oriented: Balancing multiple projects, deadlines, and requests should be second nature to you
Benefits:
  • Great medical, dental, and vision insurance options with additional programs available when enrolled
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • 401(k) plan with company match to help save for your future
  • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Subsidized commuter benefits
  • Monthly Lyft credits and complimentary Lyft Pink membership

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City or San Francisco area is $128,000 - $160,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

About Lyft

Lyft is a transportation network company that was founded in 2012 and is headquartered in San Francisco, California. The company operates a mobile app that allows users to request rides from nearby drivers. Lyft provides ride-hailing services in the United States and Canada, and it has expanded into other transportation services, such as bike-sharing and scooter-sharing. The company is known for its pink mustache logo, which was replaced by a glowing dashboard mustache in 2015. Lyft went public in March 2019.
Learn more about Lyft
Size
4,453 employees
Market Cap
$3.5 billion
Industry
Net Income
-$1.7 billion
Founded
2012
5 Year Trend
+56.4%
Revenue
$2.3 billion
NASDAQ

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