The OpportunityWe27re looking for a Product Manager to own and improve the digital experiences customers use after they buy 2D from self-service journeys to claims to telematics-driven engagement.
If you want a role where you can ship, experiment, and materially improve how customers interact with us every day, this is it. If you27re looking to manage a backlog, it27s not.
What makes this role different
You27re not here to coordinate work 2D you27re here to ship and create momentum
You27ll be expected to use AI and modern product tools to reduce time-to-ship, not just write tickets
You27ll work on live, high-volume customer journeys with immediate impact
You27ll operate in a fully embedded product team, but with high ownership and autonomy
What you27ll do:Build (this is the core expectation)
You will:
Move ideas from concept 27 working prototype using AI tools and independently ship A/B tests using experimentation platforms
Prototype, test, and launch improvements quickly across self-service and claims journeys
Examples of how we expect you to work:
Use GenAI to draft flows, content, and experiments
Use analytics + AI-assisted analysis to identify drop-offs, friction, and opportunities
Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly
Run rapid tests across digital touchpoints without heavy process overhead
If your instinct is to open Jira first, you27ll struggle here.
Own customer-facing journeys
Own the product strategy and roadmap across self-service, claims, or telematics experiences
Improve customer engagement, retention, and digital adoption
Deliver experiences that reduce effort and keep customers engaged post-purchase
Lead delivery
Work closely with engineering, design, and data partners to ship meaningful improvements
Prioritise impact over volume 2D focus on what moves customer and business outcomes
Balance day-to-day improvements with longer-term product evolution
Raise the bar on how we work
Simplify how work gets done 2D cut process where it slows delivery
Introduce better ways of working using AI and automation
Build a culture of shipping, learning, and iterating quickly
What we27re looking for:You are a builder
You are AI-native
You have strong product judgment
You can operate in ambiguity and still deliver
What makes you stand out:
Experience working on customer account, claims, or post-purchase journeys
Experience with experimentation, behavioural nudges, or engagement mechanics
Experience in mobile, telematics, or data-driven products
What success looks like (122D18 months):
Customers choose digital self-service because it27s simpler and faster than alternatives
Claims and servicing journeys are continuously improving - not released in batches
A meaningful share of improvements are shipped quickly without heavy dependencies
The team operates faster because of AI-enabled ways of working you introduce
What you27ll get:
The salary band for this positon ranges from $120,000 to $140,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We27ll support your professional development education.
Competitive vacation packagewith the option to purchase 5 extra days off per year.
Employee-driven programsfocused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programsto support our employees27 physical and mental health.
This job advertisement is for an existingvacancywhich has been posted both internally & externally.
Aviva Canada may useAI (Artificial Intelligence)tools toassist us throughoutthe recruitment processto screen, assess or select applicants for a position.
