Product Manager - Case Management Technology

Highmark

$95K — $115K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration, science, technology, mathematics or related field, or equivalent experience
  • 3 years of product experience
  • 3 years with the software lifecycle
  • 1 year of advanced domain experience
  • Strong communication and presentation skills

Responsibilities

  • Develop a holistic product vision aligned with the company's strategic roadmap
  • Proactively identify opportunities for asset improvement using metrics and qualitative feedback
  • Represent the product in governance meetings
  • Own and prioritize the product backlog based on team input
  • Drive cross-product value and shared learnings
  • Clear communication of roadmaps and priorities across various audience levels
  • Serve as the accountable owner for specified product tools

Benefits

  • Opportunity to work closely with strategic partners and stakeholders
  • Engage in meaningful product demonstrations
  • Access to a dynamic work environment
  • Flexibility with occasional travel requirements
  • Regular opportunities to teach or train others
Full Job Description
JOB SUMMARY

This job defines the product's fundamental value proposition, outlines vision and execution plan, gains alignment and support from key strategic partners and stakeholders, and oversees execution of that vision. This incumbent will attend sprint/milestone reviews with the Delivery team.

ESSENTIAL RESPONSIBILITIES
  • Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
  • Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
  • Represent the product in all governance meetings.
  • Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
  • Serve as accountable owner for the sets of products/tools within the designated portfolio.
  • Identify and drives both cross-product and cross-customer value and shared learnings.
  • Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.
  • Other duties as assigned.


EDUCATION

Required
  • Bachelor's Degree in Business Administration, science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor's degree


Preferred
  • None


EXPERIENCE

Required
  • 3 years of Product experience


To Include:
  • 3 years with the Software Lifecycle
  • 1 year of Advanced domain experience


Preferred
  • Relationship & Stakeholder Management:
  • Stakeholder Management: Experience in building and maintaining strong relationships with internal and external stakeholders, including clinical leaders, IT teams, and vendors.
  • Analytical & Problem-Solving Acumen:
  • Analytical and Critical Thinking: Demonstrated ability to analyze complex data, identify trends, and develop innovative solutions to improve product performance.
  • Problem-Solving: Ability to identify, analyze, and resolve complex issues related to product development and implementation.
  • Data Interpretation & Visualization: Ability to translate data insights into compelling visuals and reports for executive-level consumption.
  • Presentation Skills: Exceptional presentation and communication skills, with the ability to effectively present complex information to diverse audiences, including executives, clinicians, and technical teams.
  • Demonstration Skills: Proven ability to deliver engaging and informative product demonstrations and walkthroughs.
  • Case Management & Clinical Expertise:
  • Case Management Knowledge: A strong understanding of case management principles, processes, and industry best practices.
  • Clinical Knowledge: Familiarity with medical terminology, healthcare delivery systems, and clinical guidelines relevant to case management.
  • Healthcare Industry Experience: Previous experience working in the healthcare industry, with a focus on case management or related areas
  • Communication & Presentation Proficiency:
  • Presentation Skills: Exceptional presentation and communication skills, with the ability to effectively present complex information to diverse audiences, including executives, clinicians, and technical teams.
  • Demonstration Skills: Proven ability to deliver engaging and informative product demonstrations and walkthroughs.


LICENSES or CERTIFICATIONS

Required
  • None


Preferred
  • None


SKILLS
  • Business Acumen for P&Ls
  • Communication
  • Conflict Management


Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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