Role Summary

The Product Manager, AI will lead the definition and delivery of AI solutions that transform Suffolk’s core business functions, including Finance, HR, Legal, Marketing and others. This role bridges functional expertise and technical execution—partnering with business leaders to identify opportunities, shaping requirements into scalable AI solutions, and ensuring adoption that delivers measurable value. The Product Manager will collaborate closely with engineers, and data teams to design, pilot, and scale solutions, while maintaining clear visibility into ROI and impact for leadership. Success in this role requires strong product management discipline, applied AI expertise, and the ability to translate complex technical concepts into business outcomes.

Product Management & Business Partnership

• Lead discovery and scoping sessions with business stakeholders across corporate functions (Finance, HR, Marketing, etc.) to identify high-value AI opportunities.

• Build strong relationships with functional leaders to understand workflows, pain points, and success measures.

• Translate business requirements into clear technical requirements that guide design, engineering, and vendor evaluation.

• Drive user experience design by ensuring solutions are intuitive, accessible, and aligned with employee needs.

• Prepare clear documentation of requirements, workflows, and decision rationale to support transparent delivery.

• Lead Agile sprint planning, backlog grooming, and retrospectives to ensure timely and high-quality delivery of product features in collaboration with cross-functional teams.

AI Solution Design & Delivery Support

• Partner with engineers to shape solution approaches, balancing build/buy/partner considerations.

• Contribute to solution architecture discussions, ensuring designs are scalable, secure, and compliant with Suffolk standards.

• Collaborate closely with delivery teams to validate functionality against requirements, proactively evaluate feature effectiveness and accuracy, and resolve scope or design ambiguities to ensure product quality and alignment with user needs.

• Support testing, pilot deployment, and adoption efforts, incorporating user feedback into iterative improvements.

• Document and communicate lessons learned, value metrics, and impact stories to demonstrate business outcomes.

Value & Impact Measurement

• Define success metrics and measurable outcomes for each AI initiative in partnership with business stakeholders.

• Work closely with the Data Analytics team to design and maintain value tracking reports and dashboards.

• Monitor adoption, efficiency gains, and ROI, and proactively identify areas for improvement.

• Present value realization updates to leadership, ensuring clear visibility into the business impact of AI solutions.

• At least 8 years of experience in technical product management with a minimum of 2 years in AI related products.

• Bachelor’s and Master’s in Computer Science, Physics, Engineering or associated quantitative fields.

• Have proven experience and knowledge of corporate functions (Finance, HR, Legal, Marketing etc)

• Exceptional facilitation and communication skills—comfortable running discovery sessions, white-boarding with PMs, and demoing prototypes to senior leaders.

• Demonstrated product-management mindset: roadmap ownership, KPI definition, and budget/risk trade-off communication.

• Hands-on experience leading change initiatives and measuring adoption by teams.

• Strong analytical and problem-solving skills

• Excellent communication and collaboration skills

• Ability to articulate technical concepts to non-technical stakeholders

• Deep understanding of AI applications, tools, and methodologies

• Proven ability to apply AI/ML techniques (e.g., NLP, document intelligence, predictive modeling, generative AI) to solve business problems in corporate functions.

• Hands-on experience with modern AI/ML tools and platforms (e.g., OpenAI, Azure AI, AWS SageMaker, AWS Bedrock or similar).

• Familiarity of the latest trends in AI (e.g., agentic AI, multimodal models, RAG) and ability to evaluate their relevance for Suffolk’s use cases.

• Candidate must possess Suffolk’s Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

The expected salary range for this position (AI Engineer) in US-MA-Boston is between $152,000 and $222,600 USD. This represents the typical salary range for this position and is just one component of Suffolk’s total compensation package. Actual salaries may be based on several factors including, but not limited to, skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall compensation strategy. Salary ranges may differ by geography and are reviewed regularly to reflect market trends.