Job Type
Full-time
Description
THE OPPORTUNITYAre you passionate about creating unforgettable travel experiences and bringing destinations to life? We're seeking a
Product Manager to design, develop, and optimize a portfolio of African travel products, including luxury safaris, custom FIT itineraries, and small group journeys. This role combines destination expertise, supplier partnerships, commercial strategy, and product innovation to deliver high-quality experiences that inspire travelers and drive business growth.
What makes this role unique? You'll have the opportunity to turn your passion for Africa into exceptional travel experiences. From sourcing new experiences and building supplier relationships to influencing commercial strategy and launching innovative itineraries, you'll play a direct role in shaping memorable journeys for travelers.
WHAT YOU'LL DOProduct Design and Innovation
- Develop and maintain a portfolio of African itineraries (luxury, premium, and experiential)
- Create packages across destinations such as Kenya, Tanzania, South Africa, Botswana, and Zimbabwe
- Design specialized experiences (Big Five safaris, honeymoons, family travel, rail journeys, cultural tours)
- Continuously refresh products based on trends and customer demand
Supplier and Partnership Management
- Contract and negotiate with lodges, camps, airlines, and local DMCs
- Maintain strong relationships with key African partners and tourism boards
- Conduct FAM trips to inspect properties and experiences
- Ensure product quality aligns with brand standards (luxury, service, sustainability)
Pricing and Commercial Strategy
- Build and manage pricing structures (net rates, commissions, markups)
- Account for seasonality, park fees, and currency fluctuations
- Ensure profitability targets while maintaining competitive positioning in the North American market
Product Performance and Optimization
- Monitor booking trends, conversion rates, and customer feedback
- Analyze product performance and identify gaps or underperforming itineraries
- Optimize offerings to improve margins and customer satisfaction
Sales and Marketing Collaboration
- Partner with marketing teams to develop brochures, digital content, and campaigns
- Support sales teams with training on destinations and itineraries
- Ensure product content is accurate, compelling, and aligned with brand storytelling
Operational Coordination
- Work closely with operations teams to ensure seamless delivery of trips
- Manage updates, cancellations, and supplier changes
- Ensure compliance with travel regulations, insurance requirements, and safety standards
Requirements
WHAT YOU'LL BRING- 3-6+ years in African travel product development, contracting, or tour operations
- Experience working with African DMCs and safari suppliers
- Deep knowledge of African destinations and safari logistics Strong negotiation and contracting skills
- Commercial and analytical mindset (pricing, margins, forecasting)
- Ability to manage complex, multi-country itineraries
- Communication & Influence - Clearly communicates ideas, builds rapport, and influences others to achieve effective outcomes.
- Customer Focus - Understands customer needs and delivers solutions that create a high-quality, consistent experience.
- Adaptability - Responds effectively to change, adjusting priorities and approach to meet evolving needs.
- Quality & Attention to Detail - Ensures accuracy, consistency, and high standards in all work, minimising risk and rework
- Courage & Decision Making - Makes confident, timely decisions and challenges the status quo to improve outcomes.
NICE TO HAVE - First-hand travel experience in Africa (highly preferred)
- Degree in Tourism, Hospitality, Business, or related field (highly preferred)
TRAVEL & OTHER REQUIREMENTS- Travel: Up to 4 international trips and 4 domestic trips per year
- Location: Hybrid, Glendale, CA (Preferred) | Remote U.S. Considered
Salary Description
$75,000 - $95,000
