The Premier Loyalty Platform (PLP) powers the rewards programs for Fiserv’s issuing clients.  The PLP platform enables clients to build compelling card value propositions to compete in the marketplace and acquire, engage and retain debit and credit cardholders.  This position will serve a critical role on the Loyalty product team to provide a best-in-class service to our clients and grow the platform via expanding the usage of new services to current clients and the onboarding of new clients to PLP.  Key areas of focus include:

• Client Communications: Drive our interaction and communications with clients through established channels including release notes, user manuals, client websites and standardized email messages

• Client Support: Own key PLP client support processes including billing, client relationships management, and technology activities that require coordination with clients

• New Business Development: Lead all PLP participation in RFP/RFI processes on behalf of the loyalty team and coordinate with Fiserv’s proposal’s team on enterprise efforts on RFP/RFI responses.

• Loyalty Team Initiatives: Support loyalty team in ongoing initiatives including documenting processes (Feature releases, RCAs, tutorials, etc.), user access management and ad-hoc team requests.

• Strategic Product Initiatives: Own and drive strategic development projects with clients and technology projects.  Lead product development, defining requirements, testing, release management and client coordination and support.

• Strong written and verbal communication skills with the ability to communicate effectively across audiences.

• Strong attention to detail and ability to multi-task with the ability to quickly and effectively pivot as needed.

• Effective decision-making skills with ability to leverage existing processes and resources to solve problems.

• Familiar with Microsoft Office applications with a intermediate level of skill.

• 3+ years of experience in banking, financial services, fin tech or related field.

• Strong organizational and interpersonal skills with good follow-up skills and attention to detail.

• Bachelor’s degree in business, finance, IT, or related field and/or equivalent military experience.

• Previous experience in Product, Technology or Business Operations.

• Experience with Waterfall and Agile Development methodologies

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).