Northern Trust

Product Lead, Client Digital Experience

Northern Trust$164K — $288K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Business, Finance, Technology, or related field, or equivalent professional experience.
  • 10+ years of experience in product management, product strategy, or digital experience, ideally within financial services.
  • Proven ability to shape digital client journeys and manage cross-functional team alignment.
  • Familiarity with modern product management practices: lean startup, design thinking, and Agile.
  • Strong tech-savvy with knowledge of cloud platforms, service-oriented architecture, and data solutions.
  • Deep understanding of institutional client needs and asset servicing workflows.
  • Experience in managing vendor relationships related to data and managed services.

Responsibilities

  • Define a clear digital client experience vision for the asset management sector.
  • Own and execute the digital product strategy for various asset servicing platforms and client segments.
  • Collaborate with product management, technology, and user experience teams to align project priorities.
  • Translate business objectives and client needs into strategic plans and frameworks.
  • Identify client needs and opportunities for differentiation across platforms and channels.
  • Ensure stakeholder alignment on priorities by clarifying problems before solution development.
  • Leverage data, client feedback, and market research to improve the client experience.

Benefits

  • Comprehensive retirement benefits including 401k and pension.
  • Health and welfare benefits such as medical, dental, and vision coverage.
  • Paid time off and parental/caregiver leave.
  • Life and accident insurance.
  • Voluntary benefits and wellness programs.
  • Discretionary bonus program that may include equity components.
Full Job Description
Senior Product Manager, Digital Client Experience The Senior Product Manager, Digital Client Experience, is a senior individual contributor within Asset Servicing responsible for shaping digital product strategy and the client experience across platforms, products, channels, and client segments for institutional asset managers and asset owners. This role works across product management, digital, user experience, technology, and business teams to align priorities and deliver a more integrated client experience for institutional clients. Responsibilities
  • Define and communicate a clear digital client experience vision for institutional asset managers and asset owners.
  • Own digital product strategy across Asset Servicing platforms, products, channels, and client segments.
  • Partner across product management, digital, user experience, technology, and business teams to align priorities and roadmaps across the client journey.
  • Translate business goals, client needs, and constraints into decision frameworks and prioritized plans.
  • Identify client needs, cross platform opportunities, and points of differentiation across products, channels, and client segments.
  • Clarify problems before solutions are defined, ensuring stakeholders are aligned on priorities and tradeoffs.
  • Use data, research, client feedback, and market insight to inform priorities and enhance the client experience.
  • Create materials and communication approaches that support executive alignment and stakeholder engagement.
Qualifications
  • Bachelor’s degree in Business, Finance, Technology, or a related field, or equivalent professional experience.
  • 10+ years of experience in product management, product strategy, or digital experience, ideally within financial services, asset management, or asset servicing.
  • Experience shaping end to end digital client journeys and aligning business, technology, and user experience teams across complex organizations.
  • Experience with modern product management and development practices, including lean startup, design thinking, user research, Agile, Scrum, and Kanban.
  • Strong understanding of investment management applications, data architecture, and modern technology, including cloud based platforms, service oriented architecture, and scalable data solutions.
  • Knowledge of institutional client needs, asset servicing workflows, and market solutions, including investment analytics, performance measurement, alternative analytics, exposure analysis, and alternative asset servicing.
  • Experience managing third party vendor relationships related to data acquisition, managed services, or similar solutions.
  • Strong ability to use data, research, and stakeholder feedback to guide product decisions and influence senior stakeholders.
#LI-MG1 #Hybrid Salary Range: $164,600 - 288,000 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ

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