Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.Current work authorization for Canada is required for all openings.The OpportunityThe Product Implementation Manager is responsible for defining go-to-market strategies, managing rollouts and ensuring adoption of new products, services and processes across FCC's client base.
What You Will Do- Manage product, feature and service roll outs across the FCC product and service portfolio. Closely collaborates with the product solutions managers, marketing, training and support teams to develop effective go-to-market strategies and roll out plans ensuring successful execution across. This includes assisting in internal training and documentation to enable operational and technical support staff to support products and features.
- Works with clients to ensure new services, products/features are successfully deployed within their existing organizations.
- Responds to and manages product-related client feedback. Ensures prompt and effective response to client feedback. Centralizes and reports on feedback and works with product solution managers to evaluate items for potential future deliverables.
- Develops in-depth understanding of FCC's products and services and how they are integrated within the platform and used across FCC's client base and positions themselves as product partner for Support and Strategic Account Management teams.
- Defines and measures Objectives and Key Results (OKRs) as part of implementation project plans to measure and report on success and user adoption. Continuously improves framework, metrics, and data visualization techniques.
- Continuously improves got-to-market and implementation processes by researching industry best practices
- Operate regular client focus groups to engage, educate and obtain constructive feedback from clients. Assist in aligning FCC product strategy and backlog with the needs of FCC's clients.
What We're Looking For- University degree or equivalent experience (nice to have degree or certification in adult training and development).
- 3-5 years' experience in client-facing roles in a B2B environment.
- Experience in product implementation.
- Product and/or project management preferred.
What You Will Bring- Excellent organizational skills with proven track record in managing and delivering critical projects in a SaaS environment, experience launching products and features and defining go-to market strategies preferred.
- Ability to efficiently work and communicate across functions.
- Confident, strong relationship builder.
- Strong client experience with proven ability to understand client needs.
- Analytical mindset with experience in defining, visualizing, and reporting on business metrics to management.
- Highly effective research skills.
- Strong critical thinking and problem-solving skills.
- Excellent communication and leadership skills, both written and oral.
- Presentation skills - ability to present complex initiatives to varying audiences.
- The ability to drive consensus amongst key stakeholders.
Some of the ways we'll help you feel valued and supported as part of our team:- Flexible working arrangements - 100% remote, hybrid, and in office options
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Total Rewards That Reflect Your ImpactWe believe exceptional work deserves exceptional recognition. That's why we offer a
competitive compensation package designed to support your success today-and your financial well-being tomorrow.
For this role, your total rewards include:
- Base Salary and Discretionary Performance Bonus: A competitive annual range of $117,000 to $140,000, based on your experience and qualifications.
- RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution-no employee matching required.
We're proud to offer a compensation package that aligns with
provincial pay transparency requirements.
This posting represents an
existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.
