Career Area:
Product Support
Job Description:
About the Role:
The Caterpillar Oil & Gas and Marine Division currently has an exciting opportunity located in Lafayette, IN., or Houston, TX. As a Product Health Engineer, you will be responsible for focusing on customer value and optimizing the TCO (Total Cost of Ownership) of Caterpillar Services and Product solutions including engines, transmissions, energy storage systems, and connected solutions. This position will work directly with design controls, dealers, and end users with the goal of making a positive impact on customer experience and improving customer retention.
Additional Information:
· This position can sit in Houston, Texas or Lafayette IN.
· Up to 10% of travel is required, including globally.
· Relocation assistance is available for this position.
· Sponsorship is not available for this position.
· This position requires working onsite five days a week.
What You Will Do:
· Be the driver of product health initiatives by interfacing with customers, dealers, and engineering teams
· Develop customer relationships by offering customer service and technical support
· Be the point-of-contact for new product introduction and continuous product improvement for customer applications
· Collaborate with other departments within division for information gathering, technical updates, product support, field follow and new product introduction
· Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs
· Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative relationship with others inside and outside the business unit.
What you have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Top Candidates Will Have:
· Demonstrated ability to cultivate customer & dealer relationships
· Oil & Gas industry experience
· Experience across multiple product lines (large engines, transmissions, well service pumps, motors, controls, power generation, other)
· Prior experience in dealer/customer facing positions
· Demonstrated high levels of motivation (self-starter / take initiative)
· Demonstrated ability to communicate technical information effectively
· Oil and Gas industry experience in a technical support role
· Excellent communication skills, both written and verbal
· Bachelor’s degree in engineering or technology or equivalent experience
· 3+ years of experience with large equipment/power systems
· Experience working w/ varied disciplines (engineering, customers, dealers, product support, operations, marketing)
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
July 23, 2026 - August 5, 2026
