As the Director, Product Management, Core Overview Dashboard within Digital Channels, you will own the end-to-end product vision, strategy, and roadmap for the post-login Overview Dashboard and navigational Wallet entries across mobile app and web. This areas serve as the customer’s primary entry for understanding their financial relationship and is one of the enterprise’s most valuable Engagement and Growth surfaces. You will be accountable for both the customer-facing experience and the underlying Overview Dashboard and Wallet Experience Platforms, ensuring it scales across app and web and enables reuse across teams and lines of business.

You will establish a unified set of experience patterns, templates, and customer experience guardrails, supported by clear governance and measurement frameworks. As steward of these highest-volume surfaces, you will drive experience coherence, discoverability, personalization, and engagement, while strengthening platform health across app and web. This role requires strong platform product leadership, customer-centric judgment, and the ability to align partners across a complex, matrixed organization to reduce fragmentation, increase adoption of shared capabilities, and enable scalable innovation.

Job Responsibilities

• Define the long-term target state and multi-horizon roadmap for the Account Wallet and Overview Dashboard across mobile app and web, balancing foundational platform investments with iterative customer-facing delivery.
• Establish the Account Wallet and Overview Dashboard as a scalable experience platform by creating and maintaining shared experience patterns, templates, and reusable components that teams can leverage consistently across app and web.
• Set and run platform governance and operating rhythms, including decision rights, intake and demand management, prioritization, trade-off frameworks, and execution cadences that enable high-quality delivery and sustained adoption across teams and lines of business.
• Own measurement and learning for Wallet and Overview Dashboard outcomes by establishing instrumentation, KPIs, dashboards, and experimentation practices; translate insights into roadmap, sequencing, and investment decisions.
• Lead, coach, and develop a team of product managers, setting expectations for product craft, customer obsession, strategic thinking, and strong delivery execution.
• Influence and align cross-functional partners across Design, Engineering, Architecture, Analytics and Data, and Lines of Business to drive adoption of shared capabilities, accelerate delivery, and improve customer outcomes across experiences.

Required Qualifications, Capabilities, and Skills

• 10+ years of experience delivering digital products, platforms, or technology applications with end-to-end accountability from discovery through delivery and measurable outcomes.
• Demonstrated ownership of product vision, strategy, and roadmaps, with a track record of translating customer needs and business priorities into results.
• Strong technical and data fluency, including instrumentation, KPI definition, dashboarding, experimentation, and performance and reliability considerations for mobile and web experiences.
• Proven ability to establish governance models, operating cadences, and decision frameworks that improve execution speed, quality, and cross-team alignment.
• Demonstrated ability to influence senior stakeholders, align cross-functional partners, and drive decisions in a highly matrixed environment.
• People leadership experience, including hiring, coaching, and developing product managers and building high-performing teams.
• Strong executive communication skills, including the ability to make trade-offs explicit, communicate investment rationale, and align teams around shared outcomes.

Preferred Qualifications, Capabilities, and Skills

• Experience in digital financial services or similarly regulated, high-stakes domains
• Experience owning or evolving high-traffic digital surfaces with clear engagement and growth outcomes.
• Familiarity with design systems, accessibility standards, and experience governance that enables consistency at scale across app and web.
• Deep understanding of customer behavior and journey-based experiences, including translating qualitative and quantitative insights into platform and experience improvements.
• Experience building and scaling enterprise-shared platforms used by multiple lines of business, including driving adoption and managing competing priorities.