JP Morgan Chase & Co.

Product Director - Controls Room - Executive Director (604)

JP Morgan Chase & Co. • $175K — $210K *
New York, NY 10025In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Proven experience delivering products throughout the full lifecycle with accountability for performance outcomes.
  • Hands-on experience with AI-enabled capabilities in production, particularly in NLP and automation.
  • Familiarity with agentic workflows emphasizing control, transparency, and auditability.
  • Ability to work in fast-paced iterative environments using short cycles with small teams.
  • Strong stakeholder management skills across various functions, including senior leadership.

Responsibilities

  • Define and execute the product strategy for the STEP application aligned with risk management needs.
  • Conduct customer discovery to prioritize user needs and develop a roadmap.
  • Lead the integration of AI capabilities into the product for improved decision-making and automation.
  • Utilize agile practices to deliver iteratively and accelerate time-to-value.
  • Coach the STEP product team on best practices and enable effective delivery on objectives.

Benefits

  • Opportunity to work with cutting-edge AI technologies.
  • Exposure to collaborative work across multiple lines of defense.
  • Professional development through mentoring and coaching opportunities.
  • Engagement in a dynamic, fast-paced environment with iterative processes.
Full Job Description
Job Description

The Controls Room team within Control Management works collaboratively with other control disciplines and oversees existing control functions as well as the development of new control functions and protocols. The team's objective is to empower the three lines of defense with risk-based information to manage the control environment. We achieve this by collecting, analyzing, and monitoring firmwide risk-based intelligence across lines of business and corporate functions.

As a Product Owner - Executive Director in the Controls Room, you will own the product strategy and delivery of the STEP application, used by First Line of Defense (1LOD) Control Testers and enabling Second Line of Defense (2LOD) Compliance oversight. You will be accountable for delivering measurable improvements in how test plans are designed, monitored, and executed - leveraging AI and agentic workflows to increase efficiency, consistency, and transparency while maintaining appropriate controls and human oversight.

Job responsibilities
  • Define and drive product strategy for STEP and associated Controls Room capabilities, aligning product vision to 1LOD testing needs and 2LOD Compliance oversight objectives.
  • Lead customer discovery (research, workflow analysis, pain-point identification) to translate user needs into a prioritized roadmap and clear value proposition.
  • Lead AI enablement within the product, identifying high-impact use cases (e.g., NLP-driven insights, automation, decision support), shaping an AI integration strategy, and guiding responsible deployment with appropriate controls and monitoring.
  • Deliver iteratively using agile practices and small, empowered teams (e.g., Pizza POD), accelerating time-to-value through rapid prototyping, and continuous feedback loops.
  • Coaches and mentors the STEP Product team on best practices, such as solution generation, market research, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
  • Partners across line of defense to identify, validate, and scale reusable testing solutions and components, driving efficiency and scale.
  • Own and maintain the product backlog, ensuring epics, user stories, and acceptance criteria are well-defined, testable, and aligned to outcomes (and evolving approach as the firm evolves the software development lifecycle).
  • Establish and track success metrics (e.g., tester productivity, cycle time, coverage, control outcomes, reliability, risk posture, and cost) and use data to guide prioritization and investment decisions.
  • Act as the voice of the customer, partnering with stakeholders to evolve operational policies, process flows, procedures, tooling, and user communications where required to enable adoption.
  • Evaluate "build vs. partner vs. defer" decisions for emerging AI/ agentic capabilities and balancing speed, scalability, and risk.
  • Support go-to-market and change management including launch planning, training/ readiness, documentation, and post-launch support to drive adoption and measurable business impact.

Required qualifications, capabilities, and skills
  • Demonstrated experience owning and delivering a product(s) across the full product lifecycle (discovery, delivery, adoption, optimization), with accountability for outcomes and performance.
  • Hands-on experience delivering AI-enabled capabilities in production (e.g., NLP, intelligent automation, decision support), including model/ product iteration, monitoring, and stakeholder readiness.
  • Experience incorporating agentic patterns/ workflows into products (e.g., orchestration, tool-use, human-in-the-loop review) with an emphasis on control, transparency, and auditability.
  • Proven ability to deliver in an iterative, fast-paced model using short development cycles and small teams (e.g., Pizza POD), partnering tightly with design and engineering.
  • Strong stakeholder management across Engineering, UI/UX Design, Data, Control Testing Center of Excellence (TCOE), Compliance, and senior leadership-aligning outcomes, negotiating trade-offs, and driving timely decisions.
  • Proven track record leading large, complex initiatives impacting multiple stakeholders, with strong written/oral communication at a senior executive level.
  • Understanding of risk and controls concepts, in risk management, assessment, control evaluations or testing,
  • 10 years of experience delivering products, projects, or technology applications at scale.
  • Strong knowledge of the product development lifecycle, technical design concepts, and data/ analytics fundamentals; ability to translate complex needs into clear requirements.
  • Experience driving organizational change and enabling adoption through communications, training, and operating model/process updates.

Preferred qualifications, capabilities, and skills
  • Experience working in or closely with audit, compliance, risk management; strong understanding of internal controls.
  • Experience with modern data and analytics tools (e.g., Databricks, ThoughtSpot, Genie, Sigma, Prophecy, Python).


About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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