American Airlines

Product Designer/Sr Product Designer, IT

American Airlines • $90K — $110K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Computer Interaction, Computer Science, Visual Design, or related field, or equivalent experience
  • 2 years of experience in UX design or a similar role
  • Master's degree in a related field preferred
  • 3+ years of experience in UX design preferred
  • Strong skills in design and prototyping tools (Axure, Sketch, Adobe CC)
  • Strong understanding of user-centered design principles

Responsibilities

  • Collaborate with cross-functional teams using agile methodologies
  • Influence design decisions with UX best practices
  • Work with developers to implement UX solutions
  • Collect and analyze feedback for design improvements
  • Present UX work and design rationale to stakeholders
  • Design interfaces and user flows for applications and experiences
  • Conduct usability studies and develop testing strategies

Benefits

  • Travel perks for you and family/friends on 365 destinations
  • Comprehensive health, dental, and vision benefits from day one
  • Wellness programs to support your personal development
  • 401(k) plan with employer contributions after one year
  • Additional benefits like pet insurance and travel discounts
Full Job Description
9/24/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 88426
This job will continue to be posted until at least 10/1/26. If interested, please apply prior to this date.

Job Description

What you'll do

  • Works with a cross-functional team using agile methodology to define user stories and UX deliverables
  • Influences design and product owner decisions based on UX best practices, design principles and research
  • Collaborates with developers to find the most effective, expedient and efficient way to implement solutions
  • Collects, analyzes, presents and actions feedback and manage changes to deliverables
  • Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
  • Designs the visual style, interface and interaction flow of applications and experiences
  • Develops conceptual diagrams, wireframes, visual mockups and prototypes
  • Develops and maintains detailed specifications and design patterns
  • Gathers and translates rules and assets into UX systems, programs and enterprise solutions
  • Prepares, manages, updates and distributes UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
  • Advocates for the user and collaborate with business owners to develop features and flows that align with the user's needs
  • Creates research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
  • Uses research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
  • Designs, recruits / schedules and moderates usability studies and user interviews
  • Provides timely status reporting (including work left to do, issues, risks) on all projects
  • Manages all communications necessary to get the project done including negotiating with key stakeholders


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
  • 2 years of experience as a UX practitioner with a background in user experience design, interaction design or similar


Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
  • 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

Skills, Licenses & Certifications
  • Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
  • Experience working closely with developers from inception through implementation in an agile environment
  • Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
  • Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
  • Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
  • In-depth understanding of both qualitative and quantitative research methods
  • Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
  • Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
  • Experience rapidly iterating designs to conduct user testing and to deliver to development teams
  • Experience in responsive, adaptive and accessible designs
  • Ability to manage multiple concurrent projects and communicate effectively with non-technical users


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ

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