JP Morgan Chase & Co.

Product Delivery Manager

JP Morgan Chase & Co. • $100K — $130K *
Wilmington, DE 19805In-Person
Finance & Insurance
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 5+ years of product delivery experience or related expertise.
  • Proven ability in operational management and change readiness activities.
  • Strong background in implementing continuous improvement processes.
  • Experience in product release management and deployment strategies.
  • 8+ years of comprehensive product management and FP&A / workforce planning experience.
  • Expertise in agile tools such as JIRA and Confluence, with a record of successful initiative delivery.
  • Demonstrated leadership skills with a capability to collaborate across complex organizational structures.
  • Comfortable presenting to and influencing senior leaders.

Responsibilities

  • Lead end-to-end product delivery processes including intake, dependency management, and performance reporting.
  • Ensure adherence to risk, controls, compliance, and regulatory requirements during change management activities.
  • Manage project timelines and dependencies while resolving blockers effectively.
  • Maintain the multi-quarter product roadmap using home-grown tools and Anaplan, aligned with business priorities.
  • Translate strategic objectives into prioritized epics, features, and measurable outcomes.
  • Conduct discovery workshops and quantify impact of requests through streamlined processes.
  • Deliver tool enhancements from design through to hypercare while establishing data quality controls.

Benefits

  • Opportunities for professional development and coaching.
  • Involvement in leading-edge financial service innovations.
  • Access to a wide range of financial services and products.
  • Engagement in a customer-focused and highly rated banking division.
Full Job Description
Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Chase Card Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job Responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Define and maintain the multi-quarter product roadmap for workforce planning via home grown tools and Anaplan, aligned to business priorities and CoE strategy
  • Translate strategic objectives (granularity, cycle time, automation, accuracy) into prioritized epics, features, and measurable outcomes
  • Operate and mature the discovery/intake process: triage requests, run discovery workshops, frame problem statements, and quantify impact (e.g., accuracy uplift, hours saved, cycle-time reduction)
  • Lead end-to-end delivery of tool enhancements and implementations: solution design, sprint planning, build oversight, testing, UAT, cutover, and hypercare.
  • Establish data quality checks, controls, and reconcile-to-source processes; reduce manual touchpoints through automation.
  • Develop change plans, stakeholder communications, and training materials; drive adoption through clear roles, RACI, and runbooks.
  • Manage and coach junior team members; set goals, provide feedback, and develop skills across analytics, planning, and tools.
  • The APO is accountable for an area product backlog and the health of the area product. You will direct area product workflow through JIRA, prioritize and sequence backlog considering customer needs, audit/controls, data landscape, forecast calendar, etc. and coordinate release dates


Required qualifications, capabilities and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies
  • 8+ years of broad product management and delivery, and FP&A / workforce planning
  • Strong track record of delivering challenging initiatives involving planning processes using expert-level product management skillset and utilizing agile tools (JIRA, Confluence)
  • Proven leadership and influencing skills and ability to collaborate across a highly matrixed organization
  • Executive presence, comfortable interacting with, presenting to and influencing senior leaders
  • Demonstrated ability to improve forecasting processes and KPIs (e.g., cycle-time reduction, automation, forecast accuracy).
  • Cross-functional stakeholder management and communication, partnering effectively with HR, Finance, Technology, and business leaders; experienced in HR/workforce planning (demand/supply, attrition, hiring pipelines, capacity, productivity).
  • People leader experienced in coaching/performance management, with strong product development lifecycle/design/data analytics knowledge, Anaplan SaaS expertise, and Model Builder L1+ certification plus product bootcamp training.


Preferred qualifications, capabilities and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Product bootcamps and training


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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