JP Morgan Chase & Co.

Product Delivery Manager- Client Onboarding

JP Morgan Chase & Co. • $90K — $130K *
Chicago, IL 60603In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in product delivery or equivalent expertise
  • Demonstrated ability to execute operational management and change readiness
  • Proven track record of continuous improvement implementation
  • Experience in product/platform-wide release management and deployment strategies
  • Leadership experience in enterprise-wide release and deployment practices
  • Advanced knowledge of SDLC and product development lifecycle
  • Proficiency in data analytics for performance measurement and decision-making
  • Excellent stakeholder management and communication skills

Responsibilities

  • Leads entire product delivery processes and drives operational efficiencies
  • Oversees adherence to risk, compliance, and regulatory requirements during change management activities
  • Manages timelines and dependencies, ensuring effective resource allocation and stakeholder communication
  • Directs principal activities across product delivery with a feasibility focus
  • Maintains a transparent view of project timelines and cross-team dependencies
  • Monitors performance and delivery flow to translate insights into efficiency gains
  • Implements and improves change management frameworks and risk integration
  • Facilitates collaborative forums for resource planning and deployment techniques
  • Promotes a culture of continuous improvement and operational excellence

Benefits

  • Opportunity to work on large-scale transformation projects
  • Environment focused on continuous improvement and operational excellence
  • Access to advanced tools and methodologies in product delivery
  • Collaboration with cross-functional teams
  • Exposure to AI and automation advancements in product processes
Full Job Description
JOB DESCRIPTION
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Client Onboarding and Service and the Product and Transformation team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You’ll lead a multi-year transformation, turning strategy into real results and building an operating model that links discovery to delivery. You’ll oversee large-scale releases, integrate risk and controls into every stage, and encourage progressive delivery to increase speed and reliability. You’ll align investments, teams, and platforms for quicker client value and better service, using clear decision rights, transparent governance, and actionable metrics to drive priorities and ongoing improvement.

 
Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
  • Direct the principal activities across the end‑to‑end product delivery journey—intake, dependency management, release and deployment, and product operationalization—with a focus on feasibility and readiness.
  • Maintain a transparent portfolio view of timelines, cross‑team dependencies, and environmental constraints; identify and resolve blockers early.
  • Monitor product performance and delivery flow; translate insights into efficiency gains and coordination improvements.
  • Own and continuously improve the change management framework across functional partners, integrating risk, controls, compliance, and regulatory requirements.
  • Lead collaborative forums on resource planning, dependency risk, and deployment techniques; ensure fit-for-purpose environments and tooling.
  • Foster a culture of continuous improvement, operational excellence, and outcome orientation across COS and P&T.
 
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies 
  • Proven leadership of enterprise‑wide release and deployment practices; demonstrated ability to manage timelines, dependencies, and production readiness at scale.
  • Advanced knowledge of the product development lifecycle and SDLC; strong technical acumen across architecture and design, CI/CD, testing automation, and service operations.
  • Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
  • Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
  • Excellent communication and stakeholder management; ability to lead through influence and drive cross‑functional outcomes.
  • Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
 
Preferred qualifications, capabilities, and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics
  • Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking.
  • Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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