Job Description
We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:
• Are comfortable "playing up" and "playing down" as needed to accomplish business objectives
• Work productively amidst ambiguity
• Thrive in fast-paced work environments
• Seek to improve the status quo
Responsibilities
The Associate - Consumer Sales will support the growth of Mount Sinai Solutions' direct-to-consumer concierge business. The Associate will assist in identifying and developing new business opportunities, managing a pipeline of prospective clients, converting provider panels, and supporting the membership process from initial outreach through to deal closure and renewals.
In addition to sales responsibilities, the Associate will be responsible for maintaining accurate and up-to-date records in Salesforce, managing reporting and dashboards to track key performance metrics, and identifying opportunities for continuous process improvement to enhance efficiency and client experience.
This role offers a strong foundation for building a career in healthcare sales and business development. The Associate will gain hands-on experience contributing to revenue growth and will have the opportunity to collaborate closely with senior members of the sales team. The Associate will also help relay client feedback to internal teams, providing insights to inform product development and strategic operations. The position offers visibility across the Mount Sinai Health System and the opportunity to engage with cross-functional teams and key stakeholders in the healthcare industry.
Consumer Sales & Account Management
Support the sales lifecycle from lead generation through deal close and renewals, under the guidance of senior team members
Assist in building and maintaining a pipeline of prospective members, contributing to team sales goals
Help manage client relationships by providing a high-touch experience and responsive, personalized support
Contribute to the planning and execution of sales and marketing campaigns aimed at acquiring new customers
Strategic Growth Support
Conduct research to identify potential growth opportunities, including new market segments, partnership leads, and trends in healthcare
Support the development and implementation of targeted strategies to expand reach and grow the sales pipeline
Gather and communicate customer insights to internal teams to inform product development and go-to-market efforts
Process Improvement & CRM Management
Maintain accurate, up-to-date records in Salesforce to ensure visibility into sales activities and pipeline status
Creative and update sales reports and dashboards for team and leadership report outs
Collaborate with team members to improve sales tools, documentation, and processes for increased efficiency and effectiveness
Other Duties as Assigned
Qualifications
Education and Experience
Bachelor's Degree required
Minimum of 2 years of professional experience; experience in healthcare industry is a plus
Highly proficient in Microsoft Office
Experience with Salesforce preferred
Additional Skills and Qualities
Highly organized, structured, timely, and detail-oriented
Exceptional communication and presentation skills
Passion for healthcare as evidenced by academic or personal pursuits and professional experience
Self-motivated team player
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72,473.00 - $108,709.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, M1X - MSS Health Center Direct - MSH, Mount Sinai Hospital
