Job DescriptionRole OverviewThe Product Champion is a subject matter expert responsible for driving growth, protecting margin, and improving customer retention for assigned manufacturer products and programs. This role partners closely with sales and marketing to:
- Grow manufacturer revenue and improve IGM
- Increase new customer conversions
- Identify and stop "leakage" (customers not on deals who qualify)
- Address declining spend and nurture long-term growth
You will train and support sales teams, analyze customer data, and lead key sales initiatives from concept through execution.
Key ResponsibilitiesProduct & Program Ownership
- Execute Joint Business Plan (JBP), aligning on growth objectives, tracking performance, and ensuring accountability across both organizations.
- Serve as the subject matter expert (SME) for assigned manufacturer products and sales initiatives.
- Ensure sales teams are proficient in manufacturer-specific tools, systems, and selling approaches.
- Administer pricing and rebate programs and ensure compliance with MAP and manufacturer pricing/content policies.
- Collaborate with sales and marketing to manage and optimize manufacturer web positioning on ODPBS and Tech Connect.
Sales Support & Opportunity Development
- Support inside and outside sales teams on customer calls, presentations, and deal strategy.
- Review customer spend to identify:
- Customers who qualify for deals but are not yet on them (to prevent leakage and drive growth).
- Customers with declining supplies or category spend.
- Partner with account owners to understand reasons for declines and build plans to stabilize and grow the business.
- Identify and pursue new manufacturer-specific business opportunities with the ODP Sales team.
Initiative Leadership & Performance Tracking
- Lead sales initiatives as the SME, driving adoption and success across the field.
- Help close strategic opportunities by providing product, pricing, and program expertise.
- Track the success and failures of programs and initiatives, using insights to refine future efforts.
- Participate in team meetings to provide updates on initiatives, share new information, and gather feedback.
Trackable Metrics- Maximize Amplify program profitability by attaining and remaining at/above 99% ink share and 93.5% toner share
- Multi Customer Big Deal - submit/assist with the submission of 10+ customers per month while aiming for a 60% win rate
- Attend and recap ISO and Field team meetings regularly to discuss programs, deals, updates, what they are hearing from customers, etc...
- Lead, with HP personnel, Power Hours and Trainings
Attributes & QualificationsCore Attributes
- Strong organizational skills and the ability to manage multiple priorities.
- Outgoing, collaborative, and comfortable working closely with sales teams.
- Strong ability to spot anomalies and patterns in customer and sales data.
- Problem solver and quick thinker, able to develop practical, action-oriented plans.
Required Qualifications
- Bachelor's degree in Marketing, Business Administration, Product Management, or related field.
- Experience in product management, sales, or a similar commercial role.
- Strong knowledge of manufacturer products, programs, and policies.
- Excellent communication and interpersonal skills, including the ability to train and influence sales teams.
- Analytical skills to track and report on sales programs, initiatives, and customer trends.
- Proficiency in Salesforce and related sales tools.
Disclaimer:The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule:The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
How to Apply:Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
