McKesson

Product Business Analyst, Specialty Health Innovation

McKesson • $81K — $108K *
Mississauga, ON L4T 0A1Hybrid
Pharmaceuticals & Biotech
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree
  • 2-5 years of product development experience, preferably in Canadian healthcare or biopharma
  • Preferred certification in business or product analysis
  • Experience with Salesforce is a plus
  • Demonstrated success in digital product definition and launch within patient support programs

Responsibilities

  • Act as a domain expert to enhance digital experiences for customers
  • Collaborate with teams to translate requirements into user stories
  • Identify business process improvements through analysis
  • Refine and prioritize product backlog based on stakeholder feedback
  • Lead agile ceremonies for effective project management
  • Conduct gap analyses and define KPIs for product success
  • Ensure alignment between business goals and technical solutions

Benefits

  • Competitive compensation package
  • Annual bonus and long-term incentive opportunities
  • Comprehensive benefits aligned with employee wellness
  • Opportunities for continuous learning and professional development
  • Supportive and inclusive work environment through 'One McKesson' culture
Full Job Description

Work Arrangement: This is a hybrid position requiring candidates to work on-site at least 2 days per week at our office in Mississauga. The remaining days may be worked remotely, subject to team and business needs.

Job Summary:

Reporting to theSr. Manager, Product Innovation within the Specialty Health business unit at McKesson Canada, this role will be a key contributor to a high-impact product innovation team. The Product Business Analyst will work closely with business, product, and technology partners to help shape and deliver a transformative new platform, using strategic insights to inform the product roadmap and drive meaningful outcomes for our patients.

This position is vital for executing high-quality and innovative patientservicesthat align with the Specialty Health business strategy. Responsibilities include supporting large-scale digital transformation related to patient support programs, specialty pharmacy, data migration strategy, planning, organizing, and overseeing activities related to current and future applications.

The role will involve collaborating closely with McKesson Technology and other key internal and external stakeholders to ensure the successful delivery of product roadmaps.

The ideal candidate for this role must be:

  • A strategic and analytical thinker who can translate complex business needs into clear, actionable requirements.

  • Experienced in digital transformation, preferably withinspecialtyhealthcare or biopharma environments.Experience with digital transformations with Salesforce would be an asset.

  • Proficient in business analysis and agile methodologies, with a solid grasp of product development lifecycles.

  • Skilled at defining problems and usingstrong designthinking to develop digital solutions to these problems.

  • Enthusiastic about automating workflows with AI, with an eye foridentifyingopportunities where AI can remove hurdles and add to efficiencies.

  • Skilled at cross-functional collaboration with product, business, and technology teams to drive alignment and execution.

  • An effective communicator and detail-oriented professional, capable of navigating fast-paced, regulated environments.

Key Responsibilities:

  • Serve as a domain expert and advocate for both customers and internal stakeholders, supporting the product team in delivering superior digital experiences, particularly in order management and patient support programs.

  • Collaborate with product managers, business stakeholders, and McKesson Technology teams to gather, document, and translate business requirements into clear, actionable user stories and acceptance criteria.

  • Analyze current business processes toidentifyopportunities for improvement, automation, and alignment with strategic goals.

  • Support the product backlog by refining and prioritizing features based on business value, stakeholder input, and customer behaviour insights; ensure development teamsremainunblocked.

  • Lead andparticipatein agile ceremonies including sprint planning, daily stand-ups, and retrospectives.

  • Conduct gap analyses and impact assessments for proposed changes or newfeatures andassist in defining and tracking KPIs to measure product success.

  • Ensure alignment between business goals and technical solutions throughout the productlifecycle andvalidatethat developed features meet business requirements.

  • Maintain comprehensive documentation and ensure traceability of requirements; contribute to change management and training efforts to support adoption ofnew solutions.

  • Communicate the CRM product vision and business needs to technical teams; build rapport with cross-functional stakeholders to guide execution and foster alignment.

  • Use qualitative and quantitative analysis to support product decisions and ensure compliance with privacy regulations and internal policies.

  • Promote continuous improvement in operational processes and actively support a collaborative, diverse, and inclusive work environment in line with the One McKesson culture.

Qualifications:

  • Bachelor's degree.

  • 2-5 years of direct experience to drive product developmentrequired, with a preference for backgrounds in Canadian Healthcare, particularly in the Biopharma industry.

  • Business or product analysis-related certification is preferred but not essential.

  • Salesforce experience is preferred.

Skills and Competencies:

  • Demonstrated success in defining and building digital products, including creating and launching new offerings within the Canadian biopharma/healthcare industry (experience specifically within the overall context of patient support programs preferred).

  • Experience in implementing a new system from 0 to 1.

  • Demonstratedproficiencyin effectively promoting and persuading the adoption of concepts and ideas within the leadership of a large complex organization with multiple decision-makers and business units.

  • Comfortable creating visuals and workflow diagrams using tools such as Visio orMiro to communicate complex concepts clearly to technology and business teams.

  • Business acumen, including a deep understanding of the economics of digital product development.

  • Ability toestablishan objective prioritization framework to assess asks.

  • Experience in design thinking principles and customer experience design.

  • Excellent written and verbal communication skills, with the ability to communicate concepts to technical and non-technical audiences at various hierarchical levels.

  • Strong interpersonal skills, buildingrelationshipsand collaborating across diverse stakeholder groups.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$81,500 - $108,600

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

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