Job DescriptionWe are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Veeva CRM can best support those needs through standard capabilities, process improvements, and targeted enhancements.
Responsibilities- Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.
- Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.
- Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.
- Evaluate Veeva CRM solutions that meet business needs with minimal customization, recommending standard Veeva features whenever possible.
- Collaborate with technical teams and vendors to design and validate effective solutions.
- Stay current on new technologies, methodologies, industry practices, standards, and the Veeva CRM roadmap.
- Apply AI tools to improve daily work processes and productivity.
Education Minimum Requirement- Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
Required Experience and Skills- 3+ years of experience in business analysis, systems analysis, or technical analysis roles.
- Experience gathering and documenting business and functional requirements.
- Experience developing and coordinating user acceptance testing.
- Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.
- Experience facilitating meetings and workshops.
- Strong analytical thinking and problem-solving skills.
Preferred Experience and Skills- Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.
- Knowledge of CRM tools, preferably Veeva CRM.
Required Skills: Agile Application Development, Agile Methodology, Business Analysis, Business Case Development, Business Processes, Computer Science, Customer Relationship Management (CRM) Software, Global Team Collaboration, Product Management, Requirements Management, Stakeholder Relationship Management, System Designs, User Acceptance Testing (UAT), Veeva CRM
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):n/a
Job Posting End Date:08/7/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
