Role Summary

• We are seeking a Product Analyst to joinT Rowe PricesIndividual Investor business unit, whichsupports 1.3M retail customers with $200B in assets under management.The scope of work for this role is laser-focused oncustomer engagement andproviding the best possible customer experiencefor digital products.
• This role requires 4 days/week on-site in Owings Mills, MD.

Responsibilities

• Solutions Delivery: Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.
• Assessing Client Experience: Analyzes user behavior and feedback tovalidatethat products work as desiredrelativeto key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to productownersas necessary. Leverages understanding of competitivelandscapetoidentifyand propose changes to enhance experience.
• Business Analytics: Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings andprovidesbusiness insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND2+ years of total relevant work experience.

Preferred:

• Professionalexperienceinthe following, all in support of public facing digital products:
• Analytics:build andmaintaindashboards, trend analysis to understand how customers are engagingwith product(s),usingAdobe Analyticstools.
• Customer engagement:monitor,track, and report oncustomer feedbackand use it to influence data-drivendecision making.
• Agile developmentprocesses:support feature refinement, development of user stories and test plans, documentrequirements,prioritizeproduct backlog

FINRA Requirements

FINRA licenses are notrequiredand will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

Placement within the range provided above is based on the individuals relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Benefits