HCA Healthcare

Product Analyst II Expanse ITOC

HCA Healthcare • $75K — $95K *
Nashville, TN 37211In-Person
Healthcare
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 3+ years in EHR support experience
  • Bachelor's degree preferred
  • Strong analytical and technical skills
  • Excellent communication skills
  • Proven project management ability
  • Ability to work independently and as part of a team

Responsibilities

  • Provide hands-on technical leadership for MEDITECH application implementation
  • Lead command center efforts to resolve application issues
  • Utilize ticket management systems for issue resolution
  • Collaborate with product analysts on user issues
  • Define requirements and design functional solutions
  • Maintain current production applications and provide operational support
  • Train junior team members on interface specifications and dataflow

Benefits

  • Comprehensive medical, dental, and vision plans
  • Free counseling and wellbeing support services
  • Paid time off and family leave programs
  • 401(k) with company match and financial resources
  • Tuition assistance and certification support
  • Additional family-friendly benefits including adoption assistance
Full Job Description
Job Summary and Qualifications

JOB SUMMARY

This position is responsible for implementation and support of MEDITECH Expanse applications. This position is responsible for ensuring that existing and new clinical/technical product and clinical/technical standard solutions technically and strategically align with HCA's Expanse strategy and that product, content, and workflow issues are addressed in a collaborative and timely manner.

GENERAL RESPONSIBILITIES

  • Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH applications and standards.
  • Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.
  • Utilize Service Central for ticket management to include end user contact, triaging, escalation, and resolution.
  • Collaborate with product analysts from other product teams to assist in the resolution of issues for facility end users.
  • Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
  • Collaborate with business owners and the facilities to define requirements and solutions
  • Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
  • Builds positive relationships with business operations, ITG leadership, and vendors
  • Provide routine support and maintenance for current production applications as assigned
  • Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
  • Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
  • Address and provide operational support as needed and On-call responsibilities
  • This role is focused on supporting the Expanse Provider and Nursing product teams specifically in the Order Management and Transfer of Care "OM/ToC" space.


RELEVANT EXPERIENCE (WORK/SCHOOL)

  • 3+ years EHR Sup


EDUCATION

  • Bachelor's Degree Preferred


OTHER/SPECIAL QUALIFICATIONS

  • Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
  • Able to establish and meet delivery dates
  • Past EHR experience preferred
  • Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
  • Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
  • Strong problem and issue resolution experience and create quality deliverables
  • Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
  • Ability to work independently as well as with a team on complex projects.
  • Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
  • Excellent verbal and written communication skills


PHYSICAL DEMANDS/WORKING CONDITIONS

  • Prolonged sitting.
  • Includes a schedule that has shifts occurring after normal business hours (evenings, nights, weekends and company holidays) and on-call support as required. Shifts are scheduled to cover a 24 hour/7 day a week support model. Staff must remain flexible and available to provide assistance for any/all disaster or emergency situations.
  • Position is located in Nashville, Tennessee
  • Some occasional travel required


Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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