This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

SUMMARY
The Product Analyst supports the development of intuitive, staff facing dashboards, performance metrics, and analytical insights that inform product and operational decisions across the credit union. This individual plays a key role in executing the enterprise reporting strategy by transforming data into actionable insights, supporting data governance standards, and ensuring consistent use of KPIs and reporting methodologies.

Working under the direction of SVP, Revenue, the Product Analyst collaborates closely with business partners across Product, Enterprise Reporting & Analytics, Lending, Operations, Marketing, and Finance to understand performance drivers, uncover opportunities, and support continuous improvement through data driven decisioning. This role is ideal for a detail oriented, curious, and business minded analyst who enjoys solving problems, communicating insights, and building analytics tools that help staff serve members more effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze product performance trends and identify key drivers affecting volume, profitability, member behavior, and channel utilization.
• Monitor product KPIs, identify variances, and communicate insights to business owners.
• Conduct deepdive analyses to uncover opportunities for product optimization or risk mitigation.
• Build experience dashboards and scorecards that translate member behavior (adoption, friction, completion, abandonment) into actionable insights for improving product performance.
• Assist in analyzing endtoend funnels to identify dropoff points, conversion opportunities, and member timetovalue.
• Connect experience metrics to business outcomes such as revenue impact, cost efficiency, conversion lift, and overall product health.
• Apply enterprise data governance standards, ensuring consistent definitions, documentation, and calculation methodologies.
• Assist with maintaining data dictionaries, updating disclosures, KPI definitions, and metadata aligned with enterprise requirements.
• Partner with crossfunctional teams to troubleshoot data anomalies and improve data accuracy.
• Assist in the design, execution, and evaluation of experiments, including A/B tests and pilot programs.
• Support monthly and quarterly performance reviews with standardized reporting and insights.
• Build, maintain, and enhance stafffacing dashboards that support product performance monitoring and operational decisionmaking.
• Translate business questions into clear reporting requirements and analytical outputs.
• Apply bestinclass visualization practices to ensure dashboards are intuitive, consistent, and aligned with enterprise reporting standards.
• Deliver monthly competitive analysis for all product lines, highlighting emerging trends, competitor movements, and implications for product strategy.
• Support the migration from adhoc or manual reporting to automated, scalable dashboards.
• And all other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Bachelor27s Degree in Business, Analytics, Information Systems, Finance, Statistics, or a related quantitative field; equivalent experience considered.
• At least 5 years of professional experience in analytics, reporting, business intelligence, or productrelated analysis.
• Experience building dashboards or reports using BI tools such as Power BI, Tableau, or DOMO.
• Working knowledge of SQL and data querying preferred.
• Strong PC skills including Microsoft Office Suite, with advanced proficiency in Excel, PowerPoint, and collaboration tools.
• Experience in financial services, credit unions, lending, or regulated industries preferred but not required.
• Ability to translate data into actionable business insights.

ADDITIONAL/IMPORTANT SKILLSETS

• Strong analytical, problemsolving, and criticalthinking skills with high attention to detail.
• Ability to communicate findings clearly to both technical and nontechnical audiences.
• Strong organizational and timemanagement skills with the ability to handle multiple priorities.
• Curiosity and willingness to explore data to answer business questions independently.
• Ability to build collaborative relationships across departments including Product, Marketing, Lending, Operations, IT, and Finance.
• Comfort working in a fastpaced environment with evolving priorities.
• Commitment to data accuracy, consistency, and adherence to enterprise governance standards.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union27s policies and procedures related to the SAFE ACT. This includes an obligation on the employee27s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.