Job Description:

Are you a high-level communicator who thrives at the intersection of strategic planning and urgent execution? Airbus Helicopters is looking for a high-impact Procurement Service Manager to serve as the critical focal point between our customers and global suppliers. In this role, you won't just track parts—you will manage the "heartbeat" of our operations, ensuring that AOG (Aircraft on Ground) and critical requirements are met with precision and proactive solutions.

Your Challenges:

Customer Interface and Facilitation:  40%

• Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally.

• Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions.

• Manage the external/internal customer issues, concerns and complaints..

• Organize customer performance reviews.

• Perform monthly or quarterly customer program reviews including status, recovery and/or mitigation plans, highlight any risk based on manufacture lead times, requisition date, customer need date vs supplier commit date.

• Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.

Support and Process Management:  30%

• Coordinate with internal teams to review/lead forecast and provide, including updates 3 times per year, to Airbus affiliates along with external suppliers.

• Facilitate quarterly meetings with Airbus affiliates and external suppliers to handle any risk associated with the forecast.

• Notify customers of risk to forecast and provide mitigation recommendations.

• Engage Strategic Procurement when suppliers notify of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP.

• Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast.

• Facilitate forecast alignment with Strategic and Procurement Operations on forecast risks and recommended mitigations..

• Ensure status of expedited materials is communicated and transparent to all parties involved.

• Manage information loop with programs to ensure on time completion of PO’s and sales orders for new and rework parts.

• Assist in facilitation of Siebel Service Requests, when needed, to support return or replacement of parts from Airbus affiliates that are blocked by quality.

Metric Assessment and Analysis:  30%

• Manage the preparation and distribution of status reports for internal/external customers.

• Provide robust closed loop communication to customers and suppliers, when needed, to support required delivery dates.

• Assess Capacity analysis, Rate Readiness Studies and Capital investment information when provided by suppliers.

• Provide high level feedback to management including risk assessments, recovery plans by supplier and recommended mitigations.

• Track and assist in closing quality notes to allow continual movement of parts to support customers.

Your Boarding Pass:   

Education:

Required

• Possess a Bachelor’s degree or equivalent work experience (4 years)

Preferred

• Advanced degree in industrial supply chain, project management and/or engineering

Experience:

Required

• 10 years of proven experience in Supply Chain, Project Management, Customer Service or Planning            

• Supply Chain Management, Strong Data Analysis, Eye for Business, Logistics

• Time Management and ability to multi-task

• Ability to understand customer needs and follow through with closed loop communication and action plans to meet customer requirements.

• Ability to understand forecasting structure and collaborate with suppliers on future requirements

• Ability to meet critical customer deadlines and provide high level status to management

• Understanding of FAR’s and DFAR’s

• Advanced MS Excel skills

• Advanced MS PowerPoint skills

• SAP/MRP

Travel Required:

• Minimal- 5% Domestic and International

Citizenship:

•  Must be a US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Physical Requirements:

• Onsite or remote:  95% Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.  Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.  Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.  Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.  Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 10lbs/5kgs.  Daily

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 10lbs/5kgs.  Daily

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.   Occasionally

• Sitting:  able to sit for long periods of time in meetings, working on the computer.   Daily

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.  Occasionally

• Standing: able to stand for discussions in offices or on the production floor.  Daily

• Travel:  able to travel independently and at short notice.  Frequently

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces.  Occasionally

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now.

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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