Procurement Operations / Coupa SpecialistThe Procurement Operations & Coupa Specialist supports and optimizes the Company's procurement operations, with primary responsibility for the Coupa platform, Procure-to-Pay (P2P) workflow execution, operational compliance, and process standardization.
Key Responsibilities- Administer and support day-to-day procurement operations within Coupa, including requisitions, approval routing, purchase orders, and related operational controls.
- Support procurement intake and process execution from purchase request through purchase order and invoice routing, ensuring adherence to company policies and approval requirements.
- Coordinate and administer supplier onboarding and maintenance in Coupa, including collection and validation of required forms, banking information and tax documentation.
- Guide vendors through Coupa account setup and serve as the primary point of contact for vendor inquiries and escalations, owning issues through resolution.
- Support business stakeholders with issue resolution related to requisitions, approvals, notifications, delegates, and general Coupa functionality.
- Provide training and guidance to internal users on procurement processes, Coupa usage, policy requirements, and operational best practices.
- Partner with Finance, Accounts Payable, IT, and Legal and business stakeholders to ensure operational alignment, accurate documentation, and appropriate segregation of duties.
- Support implementation and enhancement initiatives involving Coupa modules, workflows, analytics, guided buying, catalog improvements, and other procurement technology capabilities.
- Maintain internal controls and audit readiness by ensuring transactions, approvals, vendor records, and supporting documents are complete, traceable, and policy compliant.
Required Qualifications- Must have strong understanding of Coupa Modules - i.e. Procurement and SIM (Supplier Information Management)
- Bachelor's degree in Business, Finance, Supply Chain, Procurement, Information Systems, or a related field required.
- 5 to 10 years of relevant experience in procurement operations, procure-to-pay, purchasing systems support, accounts payable operations, or a related procurement function.
- Strong hands-on experience using Coupa in a business or administrative capacity is require
- Experience supporting procurement transactions such as requisitions, approvals, purchase orders, invoices, supplier onboarding, and document management is required.
- Strong knowledge of Coupa functionality, including requisitioning, purchase orders, invoice routing, approval workflows, supplier onboarding, user roles, and basic troubleshooting.
- Strong understanding of procurement operations and the end-to-end P2P process, including requisition submission, approvals, PO issuance, invoice processing, and payment workflow dependencies.
- Working understanding of procurement governance, documentation standards, and control requirements, including the importance of auditability and segregation of duties.
- Ability to analyze process flow, identify bottlenecks, and improve operational efficiency through workflow, automation, and system configuration improvements
- Strong written and verbal communication skills and the ability to work effectively with internal customers, suppliers, and cross-functional stakeholders
