Job Family Group:
Procurement & Supply Chain Management Group
Job Description:
The COUPA Procure-to-Pay (P2P) Team Lead is responsible for overseeing the daily operations, optimization, and support of the COUPA platform within the Procure-to-Pay lifecycle. This role leads a team of analysts and administrators while partnering cross-functionally with Finance, Procurement, AP, IT, and business stakeholders to ensure efficient purchasing, invoicing, and supplier management processes. The ideal candidate combines strong functional expertise in procurement systems with leadership, process improvement, and vendor management experience.
Key Responsibilities
Team Leadership & Operations
Lead, mentor, and develop a team of COUPA administrators and P2P analysts. Manage workload prioritization, project assignments, and day-to-day operations. Establish performance metrics, KPIs, and service level agreements (SLAs). Provide escalation support for complex system or process issues.
COUPA System Administration & Optimization
Oversee configuration, maintenance, and enhancement of the COUPA platform. Manage system updates, releases, and testing cycles. Ensure proper setup of catalogs, suppliers, approval workflows, and policies. Identify and implement automation opportunities to improve efficiency.
Procure-to-Pay Process Management
Own the end-to-end P2P lifecycle including requisitioning, approvals, purchase orders, invoicing, and payment integration. Ensure compliance with internal policies and external regulations. Drive standardization and continuous imProvement across procurement processes. Partner with Accounts Payable to streamline invoice processing and reduce cycle time.
Stakeholder Engagement
Act as primary liaison between Procurement, Finance, IT, and business units. Gather business requirements and translate them into system enhancements. Lead training sessions and drive user adoption across the organization. Support change management efforts.
Supplier & Catalog Management
Oversee supplier onboarding and enablement within COUPA. Ensure accuracy and governance of hosted and punchout catalogs. Monitor supplier performance and compliance with procurement policies.
Reporting & Analytics
Develop and maintain dashboards and reports for spend analysis, compliance, and performance tracking. Provide insights to leadership on cost savings, process efficiency, and system utilization. Use data to drive strategic procurement decisions.
Risk & Compliance
Ensure adherence to audit requirements and internal controls. Monitor for fraud, policy violations, and process gaps. Maintain documentation for processes, workflows, and system configurations.
Required Qualifications
Bachelor's degree in Business, Finance, Supply Chain, or related field. 5+ years of experience in Procure-to-Pay, Procurement Systems, or Accounts Payable. 2+ years of leadership experience. Hands-on experience with COUPA or similar platforms. Strong understanding of procurement workflows and financial controls.
Preferred Qualifications
Experience in retail, hospitality, or multi-location environments. Knowledge of ERP integrations such as SAP or Oracle. Experience with supplier enablement and catalog management. Familiarity with audit and compliance frameworks.
Key Skills & Competencies
Leadership and team development. Process optimization and continuous improvement. Strong analytical and reporting skills. Cross-functional collaboration. System configuration and troubleshooting. Change management and training delivery.
Travel Requirement:
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Agility tools, Analytical Thinking, Business Requirements Analysis, Category spend profiling, Category Strategy, Digital Fluency, Negotiating, Negotiation planning and preparation, Product and market intelligence, Supplier Relationship Management
