loanDepot

Processing Manager

loanDepot • $80K — $95K *
Chandler, AZ 85225In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred, with 6+ years in loan processing
  • 2+ years of management experience preferred
  • Knowledge of all product types required
  • Experience with Automated Underwriting Systems required
  • Strong leadership and mentorship skills
  • Proven track record in quality and compliance oversight

Responsibilities

  • Manage day-to-day operations of the loan processing team
  • Oversee pipeline management, ensuring adherence to quality and compliance standards
  • Conduct weekly reviews of pipeline status with processors
  • Facilitate team meetings and hold staff accountable to SLAs
  • Provide coaching and feedback to enhance workflow and problem resolution
  • Identify process improvement opportunities and assist in training newcomers
  • Collaborate with Sales, Underwriting, and other departments to resolve escalated issues

Benefits

  • Aggressive compensation package based on experience
  • Inclusive and diverse workplace culture
  • Opportunities for internal growth and professional development
  • Comprehensive medical, dental, and vision benefits
  • Wellness program for mental and physical health
  • Generous paid time off for all positions
Full Job Description
Description

Position at loanDepot

Position Summary:

Responsible for managing loan processing team by managing day-to-day operations and providing guidance and leadership to loan processing staff. Ensures the team meets organizational standards by monitoring quality and timeliness and implements changes to increase efficiency as necessary.

Responsibilities:
  • Responsible for pipeline management, including quality and compliance oversight. Ensures all processes follow organizational standards and maintains all SLAs.
  • Reviews daily reporting to monitor production and key attributes and metrics. Monitors quality and timeliness of processing workflow.
  • Conducts weekly pipeline reviews with each Processor --discussing status, outstanding items, focusing on lock expiration, purchase contingency and closing dates, and key customer contact milestones.
  • Meets with team once per week to discuss key agenda items, and leads team huddles, as needed. Holds staff accountable to service and performance SLAs.
  • Provides coaching and feedback to improve the flow, cycle time, product knowledge/condition requirements, and problem-resolution.
  • Identifies opportunities to continue to meet and exceed monthly individual goals. Implements process changes and assists in training new hires.
  • Assists Sales Team and Sales Managers on escalated files. Assists in problem-resolution and interacts with the customer as needed. Works with management and peers to provide a timely resolution to all parties.
  • Engages network of partners and peers to resolve problems (Sales, UW, Closing, Settlement, Quality, etc.)
  • Mentors Team Lead to work together to manage daily responsibilities, foster a teamwork environment, collaborate on initiatives, daily support, and partnership with Sales.
  • Supports leadership within the organization on all matters related to loan processing.
  • Maintains timely closings by setting clear expectations, efficiently directing team, and identifying areas for process improvements.
  • Keeps current on new product offerings and educates team when applicable.
  • Performs other duties and projects as assigned.

Requirements:
  • Bachelor's Degree preferred and a minimum of six (6 ) + years' experience in loan processing.
  • Minimum two (2) + years of management experience preferred.
  • Experience and knowledge of all product types required.
  • Automated Underwriting Systems experience required.

Why work for #teamloanDepot:
  • Aggressive compensation package based on experience and skill set.
  • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
  • Work with other passionate, purposeful, and customer-centric people.
  • Extensive internal growth and professional development opportunities including tuition reimbursement.
  • Comprehensive benefits package including Medical/Dental/Vision.
  • Wellness program to support both mental and physical health.
  • Generous paid time off for both exempt and non-exempt positions.

About loanDepot

LoanDepot, sometimes stylized as loanDepot, is a Lake Forest, California-based holding company which sells mortgage and non-mortgage lending products. In 2015, the company claimed to be the second largest non-bank provider of direct-to-consumer loans in the United States. LoanDepot was founded in 2010 by entrepreneur Anthony Hsieh, who had previously founded mortgage companies LoansDirect.com which he sold to E*Trade, and HomeLoanCenter.com, which he sold to LendingTree. The company's products at the time included fixed rate, jumbo, FHA and home equity loans, in addition to more controversial adjustable-rate mortgages and negative amortization products. In November 2015, the company postponed a planned IPO, citing poor market conditions. In March 2017, the company introduced technology to automate the loan process, allowing customers to apply for a mortgage without talking to a loan officer. In January 2018, the company announced two products as part of its technology platform, now called Mello, a home improvement unit to allow contractors to offer financing to customers, and Mello Home, a platform to connect pre-approved buyers to realtors. In September 2019, the company partnered with Century 21 Redwood Realty to form a new mortgage platform for the mid-Atlantic area, Day 1 Mortgage. loanDepot went public on the New York Stock Exchange on February 11, 2021 under the ticker symbol LDI.
Learn more about loanDepot
Market Cap
$453.5 million
Industry
Finance & Insurance
Founded
2010
5 Year Trend
+26.8%
NASDAQ
LDI
* Ladders Estimates

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