This position reports to:Quality Lead
The work model for the role is: Onsite, Richmond, VA
Your role and responsibilities:As a Process Quality Specialist, you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.
You will be mainly accountable for:
- Drive and perform product audit
- Develop and maintain Quality Plans, Control Plans, and inspection checklists, while deriving Critical to Quality (CTQ) parameters and establishing Q-gates.
- Monitor and analyze First Pass Yield metrics, identifying opportunities for improvement and implementing strategies to enhance product quality and production efficiency.
- Proactively monitor customer complaints, conducting thorough analyses to determine root causes, and implementing corrective actions; Coordinate with Cross-Functional Teams (CFTs) during customer audits, Factory Acceptance Tests (FAT), and certification audits (UL, CSA, ISO), ensuring all requirements are met and issues are promptly addressed.
- Perform COPQ analyses to identify cost-saving opportunities, implementing initiatives that reduce defects, improve efficiency, and enhance overall profitability; Mapping current manufacturing processes and identify areas for improvement through automation.
Qualifications for the role:- Bachelor degree in Mechanical/Industrial/Electrical Engineering or related field PLUS minimum 5 years of experience
- Proficient in quality tools like FMEA, 7 QC tools, 5S, 5Why, Kaizen, Poka-Yoke, SPC, DMAIC & 8D Root cause analysis
- Familiar with key industry standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL9540, UL1008S, UL1778, UL891 and CSA C22.2, which enhances compliance and product reliability.
- Familiarity with Lean, Six Sigma, and other process improvement methodologies is highly desirable.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time offSalaried exempt positions are provided vacation under a permissive time away policy. #LI-onsite
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