Owns the end to end Transport process family for North America. Responsible for designing, standardizing, testing, deploying, and governing routing, loading, dispatch, sequencing, and last mile transport processes.

This role integrates RPO–SD responsibilities specific to Service Delivery—translated into the transport domain.

Annual Hiring Range/Hourly Rate:

• $90,000- $95,000/Per Year
• This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Responsibilities

1. Process Design & Governance

Define end‑to‑end transport process standards (routing, dispatch, loading, return flows).

Develop SOPs, workflows, KPIs, audit controls, and standard work documents.

Maintain the transport process architecture and ensure alignment with GPS.

Conduct structured process testing and validation before deployment.

2. Digital Tools & Automation

Define requirements for routing engines, telematics, mobile devices, and loading tools.

Support technology pilots and evaluate performance vs. expected benefits.

Work with BI teams to deploy dashboards and analytics for route performance.

3. Training & Knowledge Transfer

Develop training materials for routing, dispatch, and loading processes.

Conduct train‑the‑trainer and site‑level coaching sessions.

Maintain transport process documentation in the centralized knowledge repository.

4. Performance Optimization & Audits

Perform route diagnostics, error analysis, and productivity reviews.

Conduct regular transport audits and gap assessments.

Implement corrective action plans with hubs and transport leaders.

5. Equipment/Tools Governance

Define and maintain specifications for transport equipment and digital tools.

Ensure HSSE&Q compliance and operational suitability.

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live ourValues of Excellence, Passion, Responsibility and Respect. To demonstrate theseValues, we expect to observe the following from everyone:

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

We care about what we do, and we understand the impact we have on others and the planet.

We always look out for each other creating a safe workplace environment is everyones responsibility.

Respect

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

We respect each others voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

If you want to be part of a team that helps make travel and culinarymemories, join us!