We’re looking for a Process Owner to join our Process Center of Excellence team. In this role, you’ll be accountable for the ongoing performance and strategic design of end-to-end business processes across the operating environment! 

• Own end-to-end business processes, understanding objectives, inputs, outputs, dependencies, and customer impacts; perform impact analyses and cost-benefit analyses (CBA) to support prioritization and process improvement decisions. 
• Drive continuous improvement through process analysis, root cause identification, innovation, and implementation of best practices to improve efficiency, effectiveness, and quality. 
• Develop and maintain multi-year roadmaps for process design, improvement initiatives, and capital spend. 
• Create and maintain process maps, SOPs, and related documentation to ensure consistent process execution. 
• Partner with cross-functional stakeholders to gather requirements, solicit feedback, and align process initiatives with business objectives. 
• Establish and monitor KPIs and performance metrics to measure outcomes, track progress, and identify improvement opportunities. 
• Identify process risks, bottlenecks, and compliance concerns; implement controls and mitigation strategies to minimize operational impact. 
• Support change management activities, including communication, training, and adoption of process improvements. 

• 6+ years of related work experience in process management, business process reengineering, or similar roles, preferably within a relevant industry or sector or equivalent demonstrated through one or combination of the following: work experience, training, military experience or education. 
• Strong analytical skills with the ability to analyze complex processes, identify inefficiencies, and develop data-driven solutions. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex concepts to diverse audiences. 
• Project management skills, including the ability to plan, organize, and prioritize tasks effectively to meet deadlines and deliverables. 
• Proficiency in process modeling tools, workflow automation software, and other relevant technologies to support process design and optimization efforts. 

Skills That Will Help You Stand Out  

• Bachelor's degree in business administration, operations management, engineering, or a related field preferred. 
• Experience in the retirement or financial services industry, with knowledge of distributions, withdrawals, loans, and other money-out processes is highly preferred. 
• Relevant certifications (e.g., Six Sigma, Lean, BPM) preferred. 

The following levels and locations are examples of market-specific salary ranges across different job levels and geographies. Candidates will be evaluated to determine the appropriate job level based on their skills and experience. 

• Wichita, KS:
  • Process Owner: $84,600 - $114,300 / year
  • Senior Process Owner: $104,400 - $140,400 / year
• Des Moines, IA:
  • Process Owner: $89,300 - $120,650 / year
  • Senior Process Owner: $110,200 - $148,200 / year
• Charlotte, NC:
  • Process Owner: $94,000 - $127,000 / year
  • Senior Process Owner: $116,000 - $156,000 / year
• Chicago/Minneapolis:
  • Process Owner: $103,400- $139,700 / year
  • Senior Process Owner: $127,600 - $171,600 / year
• Los Angeles/New York City:
  • Process Owner: $112,800 - $152,400 / year
  • Senior Process Owner: $139,200 - $187,200 / year

Job Level 

We’ll consider talent at the next level with the right experiences and skills. 

• 8+ years of related work experience in process management, business process reengineering, or similar roles, preferably within a relevant industry.  
• Experience in the retirement or financial services industry, with knowledge of distributions, withdrawals, loans, and other money-out processes is required. 
• Bachelor's degree in business administration, operations management, or a related field preferred. 

Location

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, Charlotte, NC, and Raleigh, NC). You’ll work with your leader to figure out which option may align best based on several factors.

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

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