Job Description
The Process Intelligence Consultant role is within the Customer Experience Transformation Team and is responsible for developing and managing business relationships and acts as a project lead to complete analytical projects with minimal oversight by conducting analyses and developing data-driven process insights and actions. This position is responsible for aiding in the development, execution and leadership of projects across various business areas specifically within process/task mining and mapping. The goal of this team will be to ensure the optimal solution tackles the AOR's (Area of Responsibility) pain points.

Key Responsibilities:

• Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth
• Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools
• Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization
• Excellent analytical skills to identify process inefficiencies and understand the root causes - always in close collaboration with the customer/AOR and with focus on improving overall customer experience
• Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking. Develops strategic decisions.
• Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy
• Analyzes ambiguous problems. Breaks down complex information in a systematic and communicable manner
• Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers
• Drives analysis and direction of process improvement engagements
• Improves department outcomes through innovation and expert guidance
• Manages relationships with internal data partners with focus on maintaining data integrity
• Gathers functional AOR requirements and translates them to technical requirements, depending on the solution

Preferred Qualifications:

Experience

• 3 or more years of related experience
• Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred
• Basic knowledge of SQL
• Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar
• Experience with process mapping tools such as Visio, Blue Works Live, or similar
• Experience conducting a business process improvement engagement

Functional Skills

• Professional with strong organization, communication, and administrative skills
• Ability to think conceptually, analytically, and creatively
• Advanced time management skills including ability to handle multiple projects, prioritize, and organize
• Strong oral and business writing skills
• Ability to lead, direct, and utilize project teams effectively
• Ability to establish, manage, and leverage relationships with internal and external partners
• Ability to analyze data and apply it to problem resolution or process improvement
• Proficiency with MS Office Suite
• Strong interest and/or experience in Big Data, Data Mining, and Process Mining
• Understanding of complex data model structures and integration

Skills
Celonis Process Mining, Communication, Data Analysis, Design, Prioritization, Process Improvements, Time Management

Compensation
Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.