Job Description
The Process Improvement Analyst II provides planning and analytical support for improvement initiatives coordinated by the Office of Strategic and Business Planning utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health Systems continuous improvement culture. The PI Analyst II plans, analyzes and executes improvement initiatives and evaluates the impact of improvement efforts in order to achieve the health systems mission and vision.
Responsibilities
1. Identifies appropriate methods and scope for organizational studies and evaluations to support improvement projects through personnel interviews and in person observations of both patient care and non-patient care areas
2. Executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
3. Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
4. Tracks and evaluates improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement
5. Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations
6. Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to project stakeholders and leadership
7. Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners
8. Facilitates workgroups and ad-hoc meetings in demonstrated expertise areas with guidance and support from project lead
9. Utilizes project management skills to support initiatives, including but not limited to: developing scope and timeline for improvement projects, tracking deliverables and project timelines, facilitating meeting preparation activities, coordinating project report-out presentation preparation, and other project related tasks as necessary for project success
10. Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members.
11. Support and teach junior colleagues on project-specific tasks. Develop relationships with all staff. Interact with sponsors on specific areas of expertise. Meet with staff independently to gather information. Effectively correspond with stakeholders via email, phone and in-person communication independently
12. Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
13. Acquires and applies knowledge in a wide range of process and performance improvement methodologies
14. Actively participates in and contributes to departmental improvement initiatives
15. May independently lead, manage and execute process improvement initiatives
16. Performs other duties as required
Qualifications
Education Requirements
Bachelor?s degree (Masters preferred)
Experience Requirements
2-4 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement
Non-Bargaining Unit, 404 - Ambulatory Care Operations - MSH, Mount Sinai Hospital
