Roles & Responsibilities
Process Design & Architecture
• Define Target Operating Model (TOM) for Data Center Compute Services.
• Develop end-to-end workflows covering:
o Server Provisioning
o Capacity Management
o Asset Lifecycle Management
o VM Provisioning & Decommissioning
o OS Lifecycle & Patch Management
o Hardware Refresh Programs
o Incident, Problem & Change Management
o DR and Business Continuity processes
• Create L1-L4 process maps, SIPOC diagrams, and RACI matrices.
• Establish standards, policies, SOPs, and operational playbooks.
Compute Product Line Management
• Build operational frameworks for:
o Physical Servers (Dell, HPE, Lenovo)
o VMware/Nutanix/Hyper-V platforms
o Private Cloud Platforms
o AI/HPC Infrastructure
o GPU Clusters
o Container Platforms (Kubernetes/OpenShift)
• Define service catalog and service consumption models.
Automation & Process Optimization
• Identify opportunities for automation and self-service.
• Work with engineering teams to implement:
o Infrastructure as Code (Terraform, Ansible)
o Automated provisioning o Workflow orchestration
o AI-driven operational monitoring
• Drive Lean/Six Sigma initiatives to improve efficiency.
Governance & Compliance
• Establish KPIs, SLAs, OLAs, and operational scorecards.
• Ensure compliance with:
o ITIL
o ISO 27001
o SOC Controls
o Security & Risk guidelines
• Support audit readiness and operational reviews.
Capacity & Lifecycle Management
• Define capacity planning processes.
• Develop forecasting models for compute growth.
• Establish refresh, retirement, and migration frameworks.
• Optimize infrastructure utilization and operational costs.
Stakeholder Management
• Collaborate with:
o Data Center Operations
o Infrastructure Engineering
o Cloud Teams
o Cybersecurity
o Service Management
o Application Owners
• Facilitate workshops and process governance meetings.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $100,000 - $130,000 a year
