Lufthansa

Process and Performance Manager - Customs Broker Management

Lufthansa$80K — $110K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma/GED required
  • Bachelor's degree required
  • At least 3 years of professional experience required
  • Knowledge in Aviation MRO, aviation logistics, transportation, Import/Export, or supply chain management
  • Fluency in English required; German desirable
  • Proficiency in Excel, Word, PowerPoint, and Visio; knowledge of SAP R/3 is desirable

Responsibilities

  • Oversee all processes related to outside brokerage services in the Americas
  • Drive process improvements for local and corporate efficiency
  • Coordinate with cross-functional process management teams
  • Support operations by coordinating transportation and broker processes
  • Communicate with counterparts at LTLS and LHT for activity coordination
  • Liaise with relevant IT departments for system integration
  • Analyze operational KPIs for performance and workload tracking

Benefits

  • All other duties as assigned or required
  • Opportunity to work in a dynamic, cross-functional environment
  • Potential for career advancement in global logistics management
  • Engagement with cutting-edge analytics and performance management tools
  • Supportive company culture valuing process improvement and operational excellence
Full Job Description
Analyze performance, improve processes, and partner with cross-functional teams to ensure compliant, efficient, and reliable global logistics.

Bring your analytical mindset and help redefine operational success!

Tasks
Your main tasks include, among others:

  • Act as Competence Center Customs and be responsible for overseeing all processes related to outside brokerage services within AMERICAS
  • Work to improve processes and drive efficiency whether handled locally or on the corporate level
  • Work with process management persons or departments within the company regarding cross-functional subjects
  • Provide support to operations especially regarding interfaces between transportation and broker processes
  • Closely coordinate activities with proper counterparts at LTLS and LHT
  • Liaison with relevant IT departments
  • Analyze operational KPI's covering performance and workload
  • Regularly review and analyze customs-relevant material movements and KPIs for LTLS/LTCS customers as well as LHT


* All other duties as assigned or required

Requirements
To thrive in this role, we value a combination of the following requirements:

  • High school diploma/GED required
  • Bachelor's degree required
  • Master's degree desirable
  • At least 3 years of professional experience required
  • Fluency in English language required
  • German language desirable
  • Knowledge in Aviation MRO, aviation logistics, transportation, Import/Export, supply chain and/or industrial engineering required
  • Knowledge in ProX academy, process management, performance management, power BI and/or Tableau desirable
  • Excellent knowledge in Excel/Word/Access/PowerPoint/Visio
  • Knowledge of SAP R/3 or other ERP system is desirable
  • Excellent use of email, internet, and other computer tools
  • Excellent detail oriented
  • Excellent communication skills
  • Willingness to travel
  • Must possess a legal work permit in the U.S.


* CV/Resume required

* Company will not provide relocation assistance

About Lufthansa

Lufthansa is the largest airline in Germany and one of the largest in Europe. The company operates a fleet of more than 700 aircraft and serves more than 200 destinations worldwide. Lufthansa is known for its high-quality service and has won numerous awards for its customer satisfaction. The company is headquartered in Cologne, Germany and has a workforce of more than 130,000 employees. Lufthansa is committed to sustainability and has set ambitious goals to reduce its carbon footprint and promote sustainable aviation. The company is also a member of the Star Alliance, a global airline alliance that includes 26 airlines.
Learn more about Lufthansa
Size
138,353 employees
Industry

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