Job DescriptionAs a
Client Service Manager, ideal candidates will have a minimum of five years experience in the financial industry working with high net worth individuals and families and have an advanced understanding of industry regulations and compliance issues. Ideal candidates must have the capacity to thrive in a dynamic, constantly changing global market environment and have a passion for exercising discretion and applying independent judgement with respect to matters of significance on a daily basis.
Primary responsibilities include- Hire, train, manage and lead a highly effective Client Service Team to ensure an exceptional client experience is consistently delivered to both internal and external clients (hiring, terminations, performance management, career development, mid/year-end reviews, etc.)
- Develop and implement new career path roles and opportunities within Client Service
- Partner with Wealth Managers to understand their business and pipeline in order to help optimize best practices and implement appropriate support models
- Identify, escalate and provide solutions to mitigate and manage enterprise risk, improve operating efficiencies and harmonize workflows and expectations across the firm
- Assist with the onboarding and integration of new Advisor Teams
- Handle day to day questions and manage the escalation of "sensitive and timely" issues (client complaints, fraud, KYC red flags)
- Perform duties and responsibilities as required
Qualifications, Education, Certifications and/or Other Professional Credentials- Required Qualifications
- 5+ years of related experience
- BS/BA degree in Business, Finance or related field or equivalent experience
- Series 7/66 Licenses required
- Series 9/10 or 24 highly preferred (must obtain within 90 days of employment)
- Excellent communication and interpersonal skills
- Strong presentation skills
- Proven self-starter with the ability to think and work autonomously
- Ability to work with a sense of ambiguity
- Ability to collaborate with internal partners
- Excellent written and verbal skills with careful attention to detail
- Proficient in Microsoft office applications with an intermediate to expert skill level in Excel and PowerPoint
- Preferred Qualifications
- Experience with platform implementation preferred
- Project management experience preferred
Hours & Work Schedule- Hours per Week: 40
- Work Schedule: Monday - Friday
Pay Transparency The salary range for this position is $112,000 - $168,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
