5+ years of relevant experience in platform maintenance and development
Proficiency in at least one programming language
Experience maintaining complex production systems, both cloud and legacy
Proven skills in Kubernetes, Docker, Grafana, Prometheus, and Splunk
Strong organizational abilities to manage tasks during outage resolution
Effective communication skills across user groups such as developers, engineers, and remote teams
Experience in developing monitoring architectures and implementing alerts
Responsibilities
Provide L3 support for a private cloud with on-call rotation
Collaborate with the engineering team on testing new releases and upgrades
Create and enhance support processes, including documentation and customer engagement
Contribute to automation through internally developed CLIs and APIs
Work with L2 teams and international L3 members on support activities
Benefits
Hybrid work environment (3 days/week on-site)
Opportunities for professional development and training
Exposure to advanced technologies in a private cloud setting
Collaborative team atmosphere with international colleagues
Experience with innovative automation tools and practices
Full Job Description
Role: Private Cloud Site Reliability Specialist Location: Montreal, QC (This is a hybrid (on-site 3 days/week) role) Type: FTE
Experience: 5+ Years
NOTE: Considering candidates only local to Montreal or in Quebec and FTE.
JD: Responsibilities:
Provide L3 support for a private cloud, including on-call rotation
Work closely with the internal engineering team and provide input on testing of new component releases and infrastructure upgrades, as well as performance, capacity, and monitoring
Create and improve processes for support, including training, documentation, customer engagement, incident, problem, and change management
Contribute to internally developed CLIs and APIs to automate SRE's activities and platform's automation
Work together with L2 teams and other L3 team members internationally.
Qualifications:
5 to 10 years of relevant experience in platforms maintenance/development
Experience in a least one programming language
Experience with maintaining complex production systems with cloud and legacy technologies
Proven Kubernetes and Docker experience-Knowledges of monitoring stack (Grafana, Prometheus, Splunk) usage
Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage resolution
Communicate effectively with various user groups, e.g. developers and engineers, as well as remote team members.
Experience in developing monitoring architecture and implementing monitoring agents, and alerts
Experience in Golang, React, Kubernetes Operators
Knowledge of security protocols, e.g. SSL/TLS, Kerberos
