Job Title: Principal Technical Program Manager

Reports to: Director of Technical Program Management

Department: IT EPMO

Location: Remote or Alpharetta, GA

Grade: 21

About the Role:

The Principal Technical Program Manager serves as the execution owner for large-scale, cross-functional initiatives that are critical to Priority's technology and business strategy. This role leads complex programs from planning through delivery, ensuring alignment between engineering, product, and business stakeholders while balancing timelines, scope, and organizational priorities.

You will operate at a strategic level - shaping execution frameworks, improving operating discipline, and enabling leadership to make informed decisions. This role partners closely with engineering, product, and go-to-market teams to drive predictable delivery, reduce execution risk, and improve organizational effectiveness.

Responsibilities:

• Leads end-to-end delivery of large, cross-functional technical programs aligned to company objectives
• Partners with business sponsors and engineering leaders to define program scope, success metrics, and execution plans
• Establishes milestones, roadmaps, and governance processes to ensure initiatives are delivered on schedule and within agreed constraints
• Develops business cases with stakeholders, including benefits, costs, risks, and organizational impact
• Tracks progress, risks, dependencies, and resource alignment; escalates issues and drives resolution
• Defines and implements KPIs and OKRs to measure program health and execution effectiveness
• Coordinates across engineering, product, and go-to-market teams to support successful implementation and launch readiness
• Advises leadership on program governance, operational improvements, and change management practices
• Improves execution processes and operating rhythms to increase predictability and reduce delivery friction
• Builds strong relationships with senior stakeholders and ensures alignment between technology execution and business priorities

What Success Looks Like:

• Major initiatives are delivered with predictable timelines, clear accountability, and minimal last-minute escalations
• Leadership has visibility into progress, risks, and tradeoffs and can make timely decisions
• Cross-team dependencies are coordinated proactively rather than reactively
• Stakeholders rely on this role as a trusted execution partner and source of operational clarity
• Programs launch smoothly with reduced operational disruption and improved adoption
• The organization experiences fewer delivery bottlenecks and stronger alignment between business and engineering teams

Candidate Requirements:

Required

• 11+ years of experience in Technical Program Management or related delivery leadership role
• Experience leading complex, multi-team technical initiatives in a fast-paced environment
• Strong understanding of software development lifecycles and Agile methodologies (Scrum, Kanban)
• Ability to decompose large initiatives into structured, executable plans
• Experience defining KPIs/OKRs and using data to guide execution decisions
• Excellent stakeholder communication across technical and non-technical audiences
• Ability to identify and manage risks, dependencies, and competing priorities
• Bachelor's degree in Computer Science, Engineering, Mathematics, or related field (or equivalent experience)
• Solid technical understanding sufficient to interpret system designs, technical challenges, and tradeoffs

Preferred

• FinTech or financial services experience
• Experience implementing program governance frameworks or operating models

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $116k-$180k

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women's health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga) Time Off
• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we've built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).