Amazon

Principal Software Engineer, AWS Training and Certification Tech Services (TCTS)

Amazon$200K — $270K *
Education, Government & Non-Profit
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years in software engineering with leadership experience on large projects
  • 5+ years designing and delivering eLearning content
  • Experience in developing and managing AI products at scale

Responsibilities

  • Own the full technical architecture for an AI-powered learning platform
  • Define integration standards across multiple learner-facing surfaces
  • Govern zero-downtime change processes for customer-facing platforms
  • Architect AI-augmented experiences for enterprise customers and instructors
  • Drive API integration patterns across platforms, content, and AI/ML services
  • Author technical strategy documents and design specifications
  • Mentor senior engineers and raise the technical standards across teams

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off and parental leave
  • Employee Assistance Program and Mental Health Support
  • Flexible Spending Accounts and adoption/surrogacy reimbursement coverage
Full Job Description
How often have you had the opportunity to define the technical architecture for an AI-powered learning platform that reaches millions of learners worldwide? Are you passionate about the intersection of conversational AI and education? Amazon Web Services Training & Certification (T&C) is looking for an experienced Principal Engineer who is excited about building the next generation of AI-driven learning experiences at global scale.

As a Principal Engineer in AWS T&C organization, you'll be the technical leader for our Learning Experiences and AI capabilities - the learner-facing layer where every customer interaction happens. You'll own the end-to-end architecture for our AI-powered learning assistant, govern multiple production learning surfaces serving millions of active users, and drive the convergence of our learning experience portfolio into a unified, AI-augmented platform. You'll set technical strategy across conversational AI, full-stack experience architecture, and cross-service integration - thinking globally about system design while obsessing over the details of the learner experience.

Key job responsibilities
• Own the full technical architecture of the AI-powered learning platform - multi-turn conversation management, user context management, goal-based learning UX, and real-time AI integration
• Define and enforce unified integration standards across multiple learner-facing surfaces including AWS Skill Builder, Classroom Experience, and immersive learning (AWS LABS, AWS JAM, Gamified Learning such as Simulearn and CloudQuest), and other learning modalities (web, mobile, desktop app)
• Govern zero-downtime change processes for customer-facing platforms serving millions of active learners - establishing canary deployment patterns, feature flag architecture, and rollback standards
• Architect AI-augmented experiences for enterprise customers and instructors
• Drive cross-team API contract negotiations and integration patterns across platform, content, and AI/ML services
• Author technical strategy documents and design specifications that set architectural direction for the organization
• Mentor and accelerate senior engineers across teams, raising the technical bar across the portfolio
• Drive the convergence of learning surfaces into a modular, unified learner experience layer

About the team

AWS Training & Certification (T&C) is the global learning and credentialing arm of AWS, reaching millions of individuals trained on AWS products and serving both individual learners (B2I) and enterprise customers (B2B). T&C Technical Services (TCTS) is the engineering organization that designs, builds, and operates all T&C products.

BASIC QUALIFICATIONS

- 12+ years of software engineering with a proven track record of leading large-scale projects experience

PREFERRED QUALIFICATIONS

- 5+ years of designing, developing, and delivering eLearning content experience

- Experience developing, deploying and managing AI products at scale

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 200,100.00 - 270,600.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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