This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
As a Principal ServiceNow Solution Architect, you will play a pivotal role in shaping how enterprise and supply chain teams design, adopt, and scale ServiceNow solutions. This role blends deep platform architecture expertise with change leadership and emerging technology enablement, including artificial intelligence (AI). We are looking for a self-motivated, trusted and a visionary technology leader who will lead translating complex business needs into scalable, secure, and high‑performing ServiceNow solutions that deliver measurable outcomes.
What you’ll do
Own the end‑to‑end architecture for ServiceNow, ensuring solutions are scalable, secure, and aligned to enterprise standards.
Lead the design and delivery of complex ServiceNow implementations, upgrades, and optimizations across supply chain and enterprise workflows.
Proficient in utilizing diverse AI tools (not limited to NowAssist) to drive efficiency, automation, and continuous improvement across the SDLC
Serve as a technical thought leader, guiding development teams and influencing stakeholders through architecture decisions.
Translate business requirements into technical architectures and integration patterns that enable long‑term flexibility.
Drive process transformation and change adoption, modernizing workflows through automation and platform capabilities.
Identify and enable AI agents and generative AI use cases within ServiceNow to improve productivity, insights, and decision‑making.
Partner with data, engineering, and business teams to operationalize emerging technologies.
Establish and promote best practices for configuration, development, governance, and lifecycle management.
Ensure solutions meet performance, reliability, security, and compliance expectations.
What you’ll bring (must‑haves)
12+ years of overall ServiceNow experience, including 5+ years in a solution or platform architect role.
Proven experience designing scalable, high‑performing ServiceNow architectures across modules such as:
Source to Pay
IT Service Management
IT Operations Management
Customer Service Management
Human Resources Service Delivery
Integrated Risk Management
Custom application development
Hands‑on expertise with ServiceNow integrations, including REST, SOAP, MID Servers, and third‑party tools.
Strong hands‑on experience with ServiceNow scripting and automation, including JavaScript, Glide API, Flow Designer, and IntegrationHub.
Deep knowledge of ServiceNow configuration and platform controls, such as workflows, UI policies, data policies, business rules, and client scripts.
Demonstrated ability to lead technical change, influence stakeholders, and guide teams through transformation initiatives.
ServiceNow certifications such as Certified Technical Architect (CTA), Certified Implementation Specialist (CIS), or architecture‑level certifications.
Strong communication skills with the ability to explain complex technical concepts to non‑technical audiences.
Nice to have
Experience supporting supply chain or enterprise operations environments, including CMDB and data modeling.
Hands‑on experience with ServiceNow Shopping Hub, Procurement, Sourcing, or Third‑Party Risk Management modules.
Familiarity with automation frameworks, DevOps practices, or CI/CD pipelines.
Experience operating in Agile delivery environments.
Background as a techno‑functional leader (roughly 60–70% technical, 30–40% functional).
Education
Why this role matters
In this role, your work will directly impact how the organization scales ServiceNow, modernizes operations, and leverages emerging technologies to drive real business value. You’ll influence architecture decisions that shape platforms used across the enterprise.
Our Principal System Engineering, earns between$155,400-$233,200 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite 6 Full-time office role-
Ready to join our team? Apply today.
Weekly Hours:
40
Time Type:
Regular
Location:
Alpharetta, Georgia, Plano, Texas
Salary Range:
$155,400.00 - $261,100.00
