The ServiceNow Administrator Senior is a key member of the DASH / Technical Operations Team, responsible for the day-to-day administration, configuration, and maintenance of the firm’s ServiceNow platform. This role plays a critical part in ensuring the platform’s reliability, performance, and security, while also providing essential basic engineering and operational support.

The ServiceNow Administrator Senior manages core ITSM applications, troubleshoots platform issues, and helps automate internal business processes. The role also includes light development and customization to enhance functionality and support evolving business needs. This position requires a proactive, detail-oriented individual with a strong understanding of the ServiceNow platform, IT Service Management best practices, and foundational application development and scripting knowledge.

Responsibilities

• Administer and support core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management

• Configure and maintain forms, lists, UI policies, business rules, notifications, and Flow Designer workflows

• Manage users, groups, roles, and access controls in alignment with security and governance standards

• Troubleshoot platform and application issues, identifying root cause and implementing corrective actions

• Support data imports, exports, and basic integrations under established standards and guidance

• Implement minor enhancements and low code solutions to improve operational efficiency and user experience

• Maintain platform documentation, operational procedures, and knowledge articles

• Support other applications managed by the Technical Operation Team (Secret Server and BeyondTrust)

Requirements & Qualifications

Minimum Requirements:

• Bachelor’s degree in information technology, Computer Science, or related field.

• Experience with the ServiceNow platform.

• Ability to work both independently and as part of a collaborative, cross-functional team, contributing to the firm's overall success.

• Excellent problem-solving, communication, and interpersonal skills, with a focus on internal customer service.

• The ability to communicate effectively and professionally.

• Ability to work under pressure and manage multiple tasks simultaneously.

• ServiceNow CSA certification is required within 6 months of starting position.

Preferred Requirements

• 1 - 3 years of ServiceNow experience

• ServiceNow CSA certification

• ITIL certification

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.